Disney Genie Service to Reimagine the Guest Experience at Walt Disney World Resort and Disneyland Resort
Coming this fall to Walt Disney World Resort and Disneyland Resort, Disney Genie is a complimentary and convenient new digital service designed to create the best Disney day for Guests. Disney been listening to Guest feedback – you want planning to be easier, you want more flexibility and you want better tools to help you make the most of your visit – and that’s exactly what Disney Genie is here to do.
Disney has made significant investments in this cool new technology, which guides Guests through Disney’s theme parks with tips that can help them reduce time in lines, discover magic around every corner and take the guesswork out of “what’s next.”
Built right into the My Disney Experience and Disneyland apps, Disney Genie service will maximize your park time, so you can have more fun. It includes a personalized itinerary feature that will quickly and seamlessly map out an entire day. From specific attractions, foodie experiences and entertainment, to general interests like Disney princesses, villains, Pixar, Star Wars, thrill rides and more – just tell Disney Genie what you want to do and it will do the planning for you.
Here are a few more features:
Get Itinerary Updates from Morning to Night: Disney Genie will continue to update your itinerary throughout your day, so you can be more spontaneous and go with the flow.
Find Your Favorites at a Glance: Create your very own personal tip board to instantly see your favorites. It will display current AND forecasted future wait times, helping you predict when you might experience quicker entry to attractions.
Enjoy More Flexibility and Fun: Disney Genie brings existing planning features together in one place. Join a virtual queue at certain attractions, make dining and experience reservations, mobile order food at many locations, get help from a virtual assistant and more.
For even more convenience and flexibility, there are two other options for enjoying Disney’s theme parks, through a queue we are introducing called the Lightning Lane entrance that also saves you time in line:
Disney Genie+ service (available for purchase): For the price of $15 per ticket per day at Walt Disney World Resort and $20 per ticket per day at Disneyland Resort, choose the next available time to arrive at a variety of attractions and experiences using the Lightning Lane
Lightning Lane selections will be made on the same day of the Guest’s visit and can be used across multiple theme parks, great for those who love the Park Hopper option. Attractions continue to offer a traditional standby queue, or a virtual queue at certain attractions like Star Wars: Rise of the Resistance – to maximize flexibility.
While the FASTPASS, FastPass+ and Disney MaxPass services will be retired, Disney is incredibly excited about the flexibility and choices Disney Genie service provides. Guests can choose from all of the new options, a mix of them or none at all, and continue to have a great experience no matter how Guests decide to plan their best Disney day.
Disney is also making some enhancements to their Disability Access Service (DAS) program, including new options to enroll in the program pre-arrival and for DAS participants to select arrival windows for attractions directly in the app. These options will be available in addition to existing, in-person DAS program. Visit Services for Guests with Disabilities page on DisneyWorld.com and Disneyland.com for more details.
Check out this video from Gary Daniels, Vice President of Digital Experience. Stay tuned for updates real soon, including how to purchase Disney Genie+.
Published: August 18, 2021
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