Temporary Closure of Aulani, A Disney Resort & Spa

Temporary Closure of Aulani, A Disney Resort & Spa

Please read the following important information before you travel to Disney’s Aulani in Hawaii.

Continue to check the suggested websites below as well as other websites for updates and current procedures, policy and news.

Due to the evolving nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.


Important COVID-19 Information as of August 21, 2020

The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. The White House’s Opening Up America Again plan means that some parts of the United States may have different guidance than other areas. Check the latest travel information from the Centers for Disease Control and Prevention (CDC) by clicking on this link: Centers for Disease Control and Prevention.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.

It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.

If you booked your Aulani, A Disney Resort & Spa Vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


UPDATES FROM DISNEY:

For the most up-to-date operational updates and frequently asked questions for Aulani Resort, please visit here.

UPDATE FROM DISNEY : October 6, 2020 –

Aulani Resort is planning to begin a phased reopening starting on November 1. As we approach this day, we continue to prioritize the health and safety of our Cast Members, Guests, and Disney Vacation Club Members, and we look forward to reopening Aulani Resort in a responsible way.

We continue to learn from the phased reopening of our other Disney hotels and Disney Vacation Club Resorts, and are bringing these lessons into our planning for the reopening of Aulani Resort. Given the constantly changing global health environment, our plans may evolve as we consider the latest guidance. Stay updated on all of our health and safety measures and operational changes by visiting the “Know Before You Go” page at http://disneytraveltradeinfo.com/aulani.

SAMPLE GUEST COMMUNICATION THAT GUESTS MAY RECEIVE FROM DISNEY

Aloha!

We at Aulani, A Disney Resort & Spa look forward to welcoming our valued guests and Disney Vacation Club Members back to the magic at Aulani Resort with a phased reopening beginning November 1, 2020.

Our gradual, phased approach to reopening considers the guidance of local and national government and health authorities, including the U.S. Centers for Disease Control and Prevention (CDC), as well as the U.S. Travel Association and Disney’s team of health and safety professionals.

Given you have an upcoming reservation at Aulani Resort, we would like to provide you with an update about changes at the resort, which will help you better plan for your stay. Since many of these measures will be new, and may evolve, we want to be sure that you know what to expect.  You can read more about these measures at Aulani.com.

  • Pre-arrival steps for guests:
    • There are specific instructions and requirements for all visitors to Hawaii, which may include mandated quarantine or pre-travel testing. View information about these requirements on the Hawaii Tourism Authority website at GoHawaii.com. State requirements are subject to change. Please continue to stay updated on the latest travel alerts, advisories and restrictions leading up to your planned stay.
    • By entering Aulani Resort, you are confirming that you and all persons in your party are not experiencing symptoms of COVID-19, as identified by the Centers for Disease Control and Prevention, and that you understand and will abide by the established health and safety requirements.
    • Face coverings will be required for all Guests (age 2 and up) and Cast Members. Please bring your own face coverings and wear them at all times, except when dining or swimming.
    • To promote physical distancing, we strongly recommend that Members and Guests use our Online Check-in service.
  • Physical distancing and capacity measures:
    • Services will be adjusted within stores, restaurants, pools, the fitness center, and other public areas to allow for physical distancing, including reducing capacity where appropriate and implementing enhanced cleaning measures.
    • Technology will be used to aid in these efforts, with limited-contact services being implemented in shopping and dining locations.
  • Housekeeping, cleanliness and sanitization:
    • In common areas, extra attention will be given to high traffic areas such as public elevator buttons, handrails, benches, tables, handles, restrooms, and more. Additionally, hand sanitizers will be located throughout the resort.
    • Prior to each guest arrival, rooms will be given an enhanced cleaning.
    • During a stay, rooms will receive a light cleaning service every other day, which will include removal of trash and used towels, replenishment of towels and amenities, and wiping and cleaning of the vanity and counter surfaces. Guests may also decline every-other-day service.
    • Disney Vacation Club Members staying on points will receive service on the fourth and eighth day, unless service is declined.
      • Technology Solutions
    • Limited contact options including menu QSR codes, cashless payments and online check-in will help to minimize contact and maintain physical distancing.
      • Resort Dining, Amenities and Services: During the initial reopening period, some resort dining, amenities, activities and services will be modified, limited in capacity or unavailable based on physical distancing and health guidelines. In addition, some areas and offerings will remain temporarily closed or unavailable. These include, but are not limited to:
      • Aunty’s Beach House
      • Laniwai Spa
      • Painted Sky: HI Style Studio
      • ‘AMA‘AMA Restaurant
      • Makahiki Bounty of the Islands – including character dining
      • KA WA‘A Lū‘au
      • Little Opihi’s beachside kiosk
      • Private Dining
      • Valet service
      • Alamo car rental desk
      • Instructor-led fitness classes
      • Some activities, including ‘Ohana Movie Night, Shaka-A-Shaka Pool Party, Disney Animation, Kakamora Chaos, DVC Member Hour, and guided tours

Additionally, food and beverage offerings, menus and operating hours may be adjusted, and pools and recreation offerings may operate differently during this time.  Please visit Know Before You Go at Aulani.com for more details on changes to and unavailability of certain offerings and experiences.

  • Smoke-Free Resort: As part of our commitment to promoting health and safety for our Resort Guests, Disney Vacation Club Members, and Cast Members, Aulani Resort will reopen as a smoke-free resort. Smoking locations will be removed, and smoking will not be permitted on premises.

We continue to learn from the phased reopening of our other Disney hotels and DVC Resorts, and are bringing these lessons into our planning for the reopening of Aulani Resort. Given the constantly changing global health environment, our plans may evolve as we consider the latest guidance. Please continue to stay updated by visiting the “Know Before You Go” page at Aulani.com and the latest travel advisories at GoHawaii.com in advance of your arrival.


UPDATE FROM DISNEY : September 11, 2020 – Update on Bookings at Aulani, A Disney Resort & SpaAulani Resort remains closed and a reopening date has not been identified. We will continue to follow guidelines from government and health officials as we plan our reopening.
As a result, reservations at the resort through Oct. 17 will be cancelled. We understand that some guests may have reservations booked at Aulani Resort during this time.  For stays occurring during the closure period, room reservations can be cancelled and Disney will waive Disney-imposed room reservation cancellation penalties.
Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refund

 


UPDATE: Aug. 19, 2020 – From Disney –
Update on September Bookings at Aulani, A Disney Resort & Spa

Aulani Resort remains closed and a reopening date has not been identified. We will continue to follow guidelines from government and health officials as we plan our reopening.

As a result, reservations at the resort throughout the month of September will be cancelled. For stays occurring during the month of September, room reservations can be cancelled and Disney will waive Disney-imposed room reservation cancellation penalties.

Guests can continue to save up to 35% on select rooms for 5-night stays most nights September 1 through November 22 and November 28 through December 21, 2020, with check-out no later than December 22, 2020, when booked by October 24 with a special Summer and Fall Offer.*

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.

2021 bookings for Aulani, A Disney Resort & Spa also remain available for guests looking to plan a vacation next year.

*Savings based on the non-discounted price for the same room and the same travel dates.  Not valid on suites and 3-bedroom grand villas, or on previously booked rooms. Advance reservations required. Stays must be on consecutive nights.  Subject to availability as the number of rooms allocated for this offer is limited. Excludes applicable fees and taxes. Limit two (2) rooms per reservation and occupancy restrictions apply per room. Additional charges apply if more than two (2) adults per hotel room.  Not valid in combination with any other hotel discounts or offers.  Subject to restrictions and change without notice. Select activities require additional fees.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.


If you booked your Aulani, A Disney Resort & Spa Vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: August 19, 2020


Published: August 19, 2020

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