Temporary Closure of Aulani, A Disney Resort & Spa

Temporary Closure of Aulani, A Disney Resort & Spa

Please read the following important information before you travel to Disney’s Aulani in Hawaii.

Continue to check the suggested websites below as well as other websites for updates and current procedures, policy and news.

Due to the evolving nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.


Important COVID-19 Information as of August 21, 2020

The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. The White House’s Opening Up America Again plan means that some parts of the United States may have different guidance than other areas. Check the latest travel information from the Centers for Disease Control and Prevention (CDC) by clicking on this link: Centers for Disease Control and Prevention.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.

It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.

If you booked your Aulani, A Disney Resort & Spa Vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


UPDATE FROM DISNEY : September 11, 2020 – Update on Bookings at Aulani, A Disney Resort & SpaAulani Resort remains closed and a reopening date has not been identified. We will continue to follow guidelines from government and health officials as we plan our reopening.
As a result, reservations at the resort through Oct. 17 will be cancelled. We understand that some guests may have reservations booked at Aulani Resort during this time.  For stays occurring during the closure period, room reservations can be cancelled and Disney will waive Disney-imposed room reservation cancellation penalties.
Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refund


UPDATE: Aug. 19, 2020 – From Disney –
Update on September Bookings at Aulani, A Disney Resort & Spa

Aulani Resort remains closed and a reopening date has not been identified. We will continue to follow guidelines from government and health officials as we plan our reopening.

As a result, reservations at the resort throughout the month of September will be cancelled. For stays occurring during the month of September, room reservations can be cancelled and Disney will waive Disney-imposed room reservation cancellation penalties.

Guests can continue to save up to 35% on select rooms for 5-night stays most nights September 1 through November 22 and November 28 through December 21, 2020, with check-out no later than December 22, 2020, when booked by October 24 with a special Summer and Fall Offer.*

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.

2021 bookings for Aulani, A Disney Resort & Spa also remain available for guests looking to plan a vacation next year.

*Savings based on the non-discounted price for the same room and the same travel dates.  Not valid on suites and 3-bedroom grand villas, or on previously booked rooms. Advance reservations required. Stays must be on consecutive nights.  Subject to availability as the number of rooms allocated for this offer is limited. Excludes applicable fees and taxes. Limit two (2) rooms per reservation and occupancy restrictions apply per room. Additional charges apply if more than two (2) adults per hotel room.  Not valid in combination with any other hotel discounts or offers.  Subject to restrictions and change without notice. Select activities require additional fees.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.


If you booked your Aulani, A Disney Resort & Spa Vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: August 19, 2020