Temporary Closure of Aulani, A Disney Resort & Spa
UPDATE: March 27, 2020 – The safety and well-being of our Guests and employees remain The Walt Disney Company’s top priority. As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Aulani, a Disney Resort & Spa, will remain closed until further notice.
Resort Rooms and Packages
To reschedule reservations with arrivals of March 24-31 to a future date, contact your Small World Vacations’ agent for assistance. To provide additional flexibility, Disney is waiving all Disney-imposed change and cancellation fees up to the date of check-in for you reservations that are impacted, as well as those rescheduled reservations with arrivals through June 30, 2020.
On Tuesday March 24 at 5 p.m., room-only reservations booked directly through Disney, for arrivals March 24-31, will automatically be cancelled. Please contact the Walt Disney Travel Company at (866) 443-4763 to rebook or cancel your Aulani Resort hotel package.
Disney will also process a refund to the original form of payment if a payment had been made. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.
Published: March 21, 2020