Updates on Disney Cruise Line

Disney Cruise Line Updates

If you booked your Disney Cruise with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


For the most up-to-date restrictions, please visit here.

For additional information about the Disney Cruise Line embarkation and sailing date policy change, please visit this post.


UPDATE FROM DISNEY CRUISE June 1, 2020:

At Disney Cruise Line we understand that these are challenging times, but we take comfort in knowing that brighter days are ahead. We can’t wait to welcome our Guests back onboard and return to making magic at sea.

During this time of uncertainty, we want to provide guests and their family with even more flexibility. If a guests’ sailing was cancelled due to COVID-19, they were previously offered the choice of either a future cruise credit* equal to 25%, 125% or 150% of their original voyage fare to be used within 15 months of their original sailing or a full refund. We are now extending the use of their future cruise credit to sailings that depart by March 31, 2022.

The credit has been automatically added to a guest’s account. For guests with a 125% or 150% future cruise credit,  a reservation can be placed on hold by applying it as a payment option when booking a new reservation online beginning Wednesday, June 3, 2020. For guests with a 25% future cruise credit,  it can be applied as a payment option beginning Wednesday, June 3, 2020. Once a modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.

*The Future Cruise Credit is equal to 25% of a guests’original voyage fare.  The FCC is only valid for sailings commencing prior to March 31, 2022. The guests’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If a guest end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

*The Future Cruise Credit is equal to 125% of the guests’ original voyage fare.  The FCC is only valid for sailings commencing prior to March 31, 2022. Original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If a guest end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

*The Future Cruise Credit is equal to 150% of a guests’ original voyage fare.  The FCC is only valid for sailings commencing prior to March 31, 2022. Original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If a guest ends up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.


UPDATE: May 19, 2020 – Disney Cruise Line Updates for sailings through July 28

Disney Cruise Line is reaching out to guests who were originally booked on a departure through July 28, 2020, and who moved or cancelled their sail date due to concerns about COVID-19. Since then, with the well being of Disney Guests and team members as our top priority and in line with direction from health experts and government officials, Disney has cancelled these sailings.

 


For Guests who modified their reservation and were on a Disney Magic sailing between July 3-26

Disney Cruise now like to offer guests an additional future cruise creditequal to 25% of their original voyage fare to use toward the reservation they modified. Once your modified reservation is paid in full, any remaining future cruise credit will be applied to your shipboard account as a non-refundable onboard credit.

If guests’ circumstances have changed and they would now like to cancel the reservation they modified, they may do so for a full refund of the original voyage fare they paid.


For guests who cancelled their reservation and were on a Disney Wonder sailing between July 1-28, a Disney Dream/Disney Fantasy sailing between June 19-28, or a Disney Magic sailing between July 3-26

Disney Cruise Line is automatically refunding any cancellation fees guests may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

*The Future Cruise Credit is equal to 25% of a guests’ original voyage fare and is only valid for sailings departing within 15 months of their original sailing. Original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable, and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If the guest ends up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

———-

UPDATE – MAY 13, 2020: Disney Cruise Line suspends sailings through July 28

Disney Cruise Line is reaching out to guests who were originally booked on departures through July 28, 2020, to advise that these sailings have been cancelled.

The cancellation of the two Disney Magic sailings and three Disney Wonder sailings include Adventures by Disney Cruise Packages booked in conjunction with these cruises. Guests on these sailings will be notified by email of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise Package.

Impacted departures include:

Disney Dream

  • 6/21 – 5-Night Bahamas
  • 6/26 – 5-Night Bahamas
  • 7/1 – 4-Night Bahamas
  • 7/5 – 5-Night Bahamas
  • 7/10 – 3-Night Bahamas
  • 7/13 – 4-Night Bahamas
  • 7/17 – 3-Night Bahamas
  • 7/20 – 4-Night Bahamas
  • 7/24 – 3-Night Bahamas
  • 7/27 – 4-Night Bahamas

Disney Fantasy 

  • 6/20 – 7-Night Western Caribbean
  • 6/27 – 9-Night Southern Caribbean
  • 7/6 – 5-Night Western Caribbean
  • 7/11 – 7-Night Eastern Caribbean
  • 7/18 – 7-Night Western Caribbean
  • 7/25 – 7-Night Eastern Caribbean

Disney Magic

  • 7/13 – 5-Night Mediterranean
  • 7/18 – 7-Night Western Europe
  • 7/25 – 11-Night Northern Europe

Disney Wonder

  • 7/6 – 7-Night Alaska
  • 7/13 – 7-Night Alaska
  • 7/20 – 7-Night Alaska
  • 7/27 – 7-Night Alaska

Adventures by Disney Cruise Packages

  • 7/13 – 5-Night Mediterranean Adventures by Disney Cruise Package
  • 7/25 – 11-Night Northern Europe Adventures by Disney Cruise Package
  • 7/6 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
  • 7/13 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
  • 7/27 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package

UPDATE: April 29, 2020 – Disney Cruise Line updates for Disney Dream and Disney Fantasy sailings departing May 17-June 18, 2020 and Disney Magic sailings departing June 7-July 2, 2020

Disney Cruise Line is reaching out to guests who were originally booked on a Disney Dream or Disney Fantasy sailing that was scheduled to depart between May 17 and June 18, 2020, and/or a Disney Magic sailing that was scheduled to depart between June 7 and July 2, 2020, and who moved their sail date due to concerns about the new coronavirus (COVID-19). Since then, with the well being of Guests and team members as the top priority and in line with direction from health experts and government officials, Disney Cruise Line has cancelled these sailings.

———-

UPDATE: April 27, 2020 – Disney Cruise Line suspends sailings of Disney Dream and Disney Fantasy through June 18, and Disney Magic through July 2

Disney Cruise Line is reaching out to guests who were originally booked on departures of the Disney Dream and Disney Fantasy through June 18, 2020, and the Disney Magic through July 2, 2020, to advise that these sailings have been cancelled.

The cancellation of the three Disney Magic sailings includes Adventures by Disney Cruise Packages booked in conjunction with these cruises. Guests on these sailings will be notified of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise Package.

Disney Dream

  • 4-Night Bahamas from Port Canaveral 5/18
  • 3-Night Bahamas from Port Canaveral 5/22
  • 4-Night Bahamas from Port Canaveral 5/25
  • 3-Night Bahamas from Port Canaveral 5/29
  • 4-Night Bahamas from Port Canaveral 6/1
  • 3-Night Bahamas from Port Canaveral 6/5
  • 4-Night Bahamas from Port Canaveral 6/8
  • 5-Night Bahamas from Port Canaveral 6/12
  • 4-Night Bahamas from Port Canaveral 6/17


Disney Fantasy

  • 7-Night Western Caribbean 5/23
  • 7-Night Eastern Caribbean 5/30
  • 7-Night Western Caribbean 6/6
  • 7-Night Eastern Caribbean 6/13 


Disney Magic

  • 9-Night Mediterranean with Greek Isles 6/13
  • 9-Night Mediterranean with Greek Isles 6/22
  • 12-Night Mediterranean with Greek Isles 7/1


Adventures by Disney Cruise Packages

  • 6/13 9-Night Mediterranean Adventures by Disney Cruise Package
  • 6/22 9-Night Mediterranean Adventures by Disney Cruise Package
  • 7/1 12-Night Mediterranean Adventures by Disney Cruise Package

———-

UPDATE: April 16, 2020 – Disney Cruise Line updates for Disney Magic bookings between May 23-June 7, 2020 that were previously moved or cancelled between January 30-April 15, 2020

Disney Cruise Line is reaching out to guests who were originally booked on a Disney Magic sailing that was scheduled to depart between May 23 and June 7, 2020 and who moved their sail date due to concerns about the new coronavirus (COVID-19) between January 30-April 15, 2020. Since then, with the well being of Guests and team members as the top priority and in line with direction from health experts and government officials, Disney Cruise Line has cancelled these sailings.


UPDATE: April 15, 2020 – Suspension of Disney Magic departures extended through June 7, 2020

With the well being of its guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of Disney Magic departures through Sunday, June 7, 2020.

This affects Disney Cruise Line departures for:

  • May 23 – 7-night Mediterranean
  • May 30 – 7-night Mediterranean
  • June 6 – 7-night Mediterranean

 


UPDATE: April 14, 2020 – Updates to Disney Dream, Disney Fantasy and Disney Magic bookings that were moved or cancelled during select time frame

If you were originally booked on a Disney Dream, Disney Fantasy, or Disney Magic sailing that was scheduled to depart between April 29 and May 17, 2020, and moved your sail date due to concerns about the new coronavirus (COVID-19) Disney Cruise Line would now like to offer you an additional future cruise creditequal to 25% of the original voyage fare to use toward the reservation you modified.

Once the modified reservation is paid in full, any remaining future cruise credit will be applied to your shipboard account as a non-refundable onboard credit. Please note that this means guests who moved a sail date or selected a placeholder date between January 30 and April 10 on a cancelled Disney Dream, Disney Fantasy or Disney Magic sailing through May 17, 2020, are offered an additional future cruise credit of 25% of the original voyage fare to use toward the reservation modified.

If your circumstances have changed and you would now like to cancel the reservation you modified, you may do so for a full refund of the original voyage fare you paid.

To take advantage of this offer, please contact Disney Cruise or your travel agent if you booked with a travel agency. Guests requesting a refund should know that any refunds will be processed in the normal course of business, but may be delayed due to the high volume.

For guests who cancelled their reservation during the same time frame, Disney Cruise Line is automatically refunding any cancellation fees that may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

*The future cruise credit is equal to 25% of your original voyage fare and is only valid for sailings departing within 15 months of your original sailing. Your original reservation must be paid in full to be eligible for the future cruise credit. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the future cruise credit has been applied. If you end up not being able to use the future cruise credit, you will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a future cruise credit are not eligible for an additional future cruise credit.


UPDATE: April 10, 2020 – Disney Cruise Line extending suspension of Disney Dream, Disney Fantasy and Disney Magic departures through May 17

Yesterday, the U.S. Centers for Disease Control and Prevention announced it would extend its suspension of cruise departures from the United States. In line with this direction and with the well being of guests and team members as top priority, Disney Cruise Line is reaching out to all guests booked on departures of the Disney Dream, Disney Fantasy and Disney Magic through Sunday, May 17, 2020, to advise that these sailings have been cancelled.

This affects the following sailings:

Cancelled Sailings

Disney Fantasy

  • 7-Night Eastern Caribbean from Port Canaveral 5/2
  • 7-Night Western Caribbean from Port Canaveral 5/9
  • 7-Night Eastern Caribbean from Port Canaveral 5/16

Disney Dream

  • 3-Night Bahamas from Port Canaveral  5/1
  • 4-Night Bahamas from Port Canaveral  5/4
  • 3-Night Bahamas from Port Canaveral  5/8
  • 4-Night Bahamas from Port Canaveral 5/11
  • 3-Night Bahamas from Port Canaveral  5/15

Disney Magic

  • 4-Night Bahamas from Miami 4/30
  • 4-Night Bahamas from Miami 5/4
  • 3-Night Bahamas from Miami 5/8
  • 12-Night Transatlantic from Miami to Barcelona 5/11

UPDATE: April 9, 2020 – Disney Wonder bookings moved/cancelled between 1/30-4/5, scheduled to depart 4/29-6/30

Disney Cruise Line is now addressing Disney Wonder bookings that were moved or cancelled between January 30-April 5, 2020 for sailings that were scheduled to depart between April 29-June 30, 2020.

If you were originally booked on a Disney Wonder sailing that was scheduled to depart between April 29-June 30, 2020, and you moved your sail date due to concerns about the new coronavirus (COVID-19), Disney Cruise Line would now like to offer you an additional future cruise credit* equal to 25% of your original voyage fare to use toward the reservation you modified.

Guests who previously received a future cruise credit are not eligible for an additional future cruise credit*.

Once the modified reservation is paid in full, any remaining future cruise credit will be applied to your shipboard account as a non-refundable onboard credit. If your circumstances have changed and you would now like to cancel the reservation you modified, you may do so for a full refund of the original voyage fare you paid.

If you canceled a reservation for a Disney Wonder sailing that was scheduled to depart between April 29-June 30, 2020, Disney Cruise Line will automatically refund any cancellation fees you may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

Please note that Disney Cruise Line cancelled Disney Wonder sailings because the Canadian government announced it will not allow any ship with more than 500 passengers to dock at any of its ports until July 1, and Disney Cruise Line has not been able to secure an alternate home port.

*The future cruise credit is equal to 25% of your original voyage fare and is only valid for sailings departing within 15 months of your original sailing. Your original reservation must be paid in full to be eligible for the FCC. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and you are responsible for any balance due after the future cruise credit has been applied. If you end up not being able to use the future cruise credit, you will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a future cruise credit are not eligible for an additional future cruise credit


UPDATE: April 6, 2020 – Disney Wonder Sailings Cancelled Through End of June

The Canadian government had announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Since Disney Cruise Line has not been able to secure an alternate home port, it is necessary to cancel some sailings.

In light of this cancellation, Disney Cruise Line is offering guests the choice of a 125% future cruise credit* to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to their account.

The following sailings on the Disney Wonder will be cancelled:

  • 9-Night Hawaiian Cruise 4/29
  • 10-Night Hawaiian Cruise 5/8
  • 7-Night Alaska Cruise 5/18
  • 7-Night Alaska Cruise 5/25
  • 7-Night Alaska Cruise 6/1
  • 7-Night Alaska Cruise 6/8
  • 7-Night Alaska Cruise 6/15
  • 7-Night Alaska Cruise 6/22
  • 7-Night Alaska Cruise 6/29

*The future cruise credit is equal to 125% of your original voyage fare and is only valid for sailings departing within 15 months of your original sailing. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the future cruise credit has been applied. If you  end up not being able to use the future cruise credit, you will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a future cruise credit are not eligible for an additional future cruise credit


UPDATE – March 30, 2020: Disney Cruise Line to suspend all new departures through April 28, 2020
From Disney – With the well being of Disney Cruise Line guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020.

In light of this cancellation, Disney Cruise Line is offering guests with cruises already booked during this time frame the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit will be automatically applied to your account at the start of business on Tuesday, March 31, 2020.  An email will be sent to affected guests and travel professionals shortly.

*The future cruise credit is equal to 125% of the original voyage fare and is only valid for sailings departing within 15 months of the original sailing. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and guests are responsible for any balance due after the future cruise credit has been applied. If you end up not being able to use the future cruise credit, you will be eligible for a refund up to the amount they paid in full. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a 125% future cruise credit are not eligible for an additional future cruise credit.

If you booked your Disney Cruise with Small World Vacations and it has been affected by this, please contact your agent for assistance. They are happy to help you.

Below is a list of the current impacted departures:

Disney Magic

  • March 14-19
  • March 19-23
  • March 23-28
  • March 28-April 2
  • April 2-6
  • April 6-11
  • April 11-16
  • April 20-25
  • April 25-30

Disney Wonder

  • March 20-25
  • March 25-29
  • March 29-April 5
  • April 5-10
  • April 10-12
  • April 12-19
  • April 24-29

Disney Dream

  • March 16-20
  • March 20-23
  • March 23-27
  • March 27-30
  • March 30-April 3
  • April 3-6
  • April 6-10
  • April 10-13
  • April 13-17
  • April 17-20
  • April 20-24
  • April 24-27
  • April 27-May 1

Disney Fantasy

  • March 14-21
  • March 21-29
  • March 29-April 4
  • April 4-11
  • April 11-18
  • April 25-May 2

From Disney – Beginning March 18, 2020, an automatic final payment extension was added to select 2020 summer reservations. Final payments will now be extended out an additional 30 days. (For example, a departure with a final payment due March 18, 2020, is now extended to April 17, 2020.)

The impacted sailings are:

  • Disney Dream: Sailing embarking on June 17 through sailings embarking on August 30
  • Disney Fantasy: Sailing embarking on July 18 through sailings embarking on August 31
  • Disney Wonder: Sailing embarking on July 20 through sailings embarking on August 31
  • Disney Magic: Sailing embarking on August 5 through sailings embarking on August 30

The following policies apply:

  • Guests will not be able to complete Online Check-In or book Cruise Activities/Port Adventures if they have not paid in full
  • Disney Cruise Line Air will continue to follow existing policies
    o   Payment will be due at time of final for Flexible Air
    o   Restricted Air is non-refundable once paid
  • The cancellation policy will shift by 30 days for all non-suite/non-concierge staterooms
    o   There are no changes to the cancellation policy for Suites and Concierge Staterooms

Disney Cruise Line Coronavirus (COVID-19) Travel Alert

March 14, 2020 – 4:45 PM

Departures through April 12

From Disney – In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line previously suspended all new departures beginning Saturday, March 14, though the end of March. In order to align with a subsequent announcement from Cruise Lines International Association, Disney Cruise Line will now extend the suspension of new departures through April 12, 2020. This precautionary measure applies to all 4 of Disney’s cruise ships.

As previously shared, while we know this decision may be disappointing, the health and well-being of our Guests and Crew Members is of the greatest importance.

The Disney Fantasy and Disney Magic returned to port today. The Disney Dream will return to Port Canaveral on Monday, March 16. The Disney Wonder, which is currently in the midst of a westbound Panama Canal cruise, will continue on its scheduled itinerary, with Guests disembarking in San Diego on Friday, March 20.

Disney Cruise Line will offer Guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them. As a reminder, Guests who booked their reservation through a travel agent should contact their agent directly to make any modifications.

Below is a list of impacted sailings:


Disney Magic

March 14-19

March 19-23

March 23-28

March 28-April 2

April 2-6

April 6-11

April 11-16


Disney Wonder

March 20-25

March 25-29

March 29-April 5

April 5-10

April 10-12

April 12-19


Disney Dream

March 16-20

March 20-23

March 23-27

March 27-30

March 30-April 3

April 3-6

April 6-10

April 10-13


Disney Fantasy

March 14-21

March 21-29

March 29-April 4

April 4-11

April 11-18


Sailings Departing from Canada

From Disney – On Friday, March 13, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29.


Temporary Cancellation Policy Update

Given the current situation, Disney is offering temporary adjustments to their cancellation policy to provide more flexibility for their Guests. These adjustments may continue to evolve as more information becomes available.

Disney Magic European Sailings

  • Currently, Disney has not made any changes to our European itineraries, which are not scheduled to begin until mid-May, though we are closely following the situation there. Disney will  continue to monitor global developments and follow the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings.
  • Guests currently booked on our European sailings through the July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date.
  • Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing.

Disney Magic Sailings Through May 8, 2020, and Disney Dream, Disney Fantasy and Disney Wonder Sailings Through May 31, 2020

  • All Guests scheduled to depart on the Disney Magic between now and May 8, 2020 and the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020 can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date.
  • If you booked  your Disney Cruise with a travel agent, please contact your travel agent. The credit is non-refundable and standard prevailing rates will apply.

If you booked your Disney Cruise with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: May 15, 2020