Updates on Disney Cruise Line

Disney Cruise Line Updates

If you booked your Disney Cruise with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


For the most up-to-date Disney Cruise restrictions, please visit here.

For additional information about the Disney Cruise Line embarkation and sailing date policy change, please visit this post.

Please read the following important information before you travel to Disneyland in California.

Continue to check the suggested websites below as well as other websites for updates and current procedures, policy and news.

Due to the evolving nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.


Important COVID-19 Information as of August 21, 2020

The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. The White House’s Opening Up America Again plan means that some parts of the United States may have different guidance than other areas. Check the latest travel information from the Centers for Disease Control and Prevention (CDC) by clicking on this link: Centers for Disease Control and Prevention.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.

It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.


UPDATE SEPT. 15 – From Disney – Disney Cruise Line Extends Suspension of All Departures through at least December 6, 2020

As we continue to refine health and safety protocols for our future return to service and await further direction from the U.S. Centers for Disease Control and Prevention (CDC), Disney Cruise Line has decided to further extend its suspension of new sailings.

Sailings onboard the Disney Fantasy will be cancelled through December 6; the Disney Dream and Disney Wonder through December 11; and the Disney Magic through December 12.

Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. Affected Guests and travel professionals will receive an email from Disney Cruise Line outlining details and next steps.


Update from Disney Cruise Line September 25, 2020

Disney Cruise Line Temporary Final Payment Extension and Cancellation Policy Update

Beginning today, Sept. 25, 2020, a temporary final payment extension was added to Disney Cruise Line sailings through March 31, 2021. In addition, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021.

An EMail about this will be going out today. Below is a sample of the message being sent.


SAMPLE GUEST EMAIL

Dear [Guest Name],

All of us at Disney Cruise Line continue to think of you and your family. We realize these are uncertain times for many of our Guests, and want to let you know we’ve temporarily modified our final payment and cancellation policies to provide you with greater flexibility.

For sailings through March 31, 2021, we are temporarily extending final payment until 60 days prior to sailing for Guests booked in unrestricted stateroom categories. This means that those Guests who have not yet reached their final payment due date can wait until up to 60 days prior to sailing to pay for their cruise vacation. Onboard cruise activities can be scheduled within your Castaway Club booking window once final payment is received.

In addition, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021, as described below.

Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            No fee

59 – 45 days                                                                 Deposit per Guest

44 – 30 days                                                                 50% of vacation price per Guest

29 – 15 days                                                                 75% of vacation price per Guest

14 days or less                                                              100% of vacation price per Guest

 

Cruises 6 Nights or More (Excluding Suites and Concierge Staterooms)

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            No fee

59 – 56 days                                                                 Deposit per Guest

55 – 30 days                                                                 50% of vacation price per Guest

29 – 15 days                                                                 75% of vacation price per Guest

14 days or less                                                              100% of vacation price per Guest

 

Suites and Concierge Staterooms

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            Deposit per Guest

59 – 56 days                                                                 50% of vacation price per Guest

55 – 30 days                                                                 75% of vacation price per Guest

29 days or less                                                              100% of vacation price per Guest


Categories with Restrictions

Reservations for Inside, Outside or Verandah Categories with Restrictions remain nonrefundable and nontransferable.

These temporary changes are in addition to our Cruise Date Flexibility Option that already allows Guests the flexibility to change their sail date up to 15 days prior to departure for any cruise booked by October 31, 2020 for scheduled sailings on or before May 31, 2021. Additional details on the Cruise Date Flexibility Option can be found on our website at DisneyCruise.com.

We look forward to welcoming you aboard for your sailing and hope that this added flexibility is helpful.

Sincerely,

The Cast & Crew
Disney Cruise Line


 

Update from Disney Cruise Line (Aug. 18. 2020): Cruise Date Flexibility Offer Extension
Effective immediately, Disney Cruise Line is extending the Cruise Date Flexibility Offer to October 31, 2020.

Guests and Travel Agents with a new or existing reservation made by October 31, 2020, for a cruise occurring on or before May 31, 2021, will have the ability to change their sail date up to 15 days prior to embarkation with no sail date change fee applied. Previously, reservations had to be made before August 31, 2020, with a departure date of on or before March 31, 2021. For more details – visit this link. 


From Disney Cruise – August 6, 2020

Update: Aug. 6, 2020 – Disney Cruise Line Sailings Suspended Through Oct. 31, 2020
In alignment with the announcement from Cruise Lines International Association regarding the voluntary extension of suspended passenger operations from U.S. ports until at least October 31, 2020, Disney Cruise Line will be cancelling all October sailings, as well as the following November sailings:

  • Disney Dream: November 1, 2020 (7-night Eastern Caribbean) & November 8, 2020 (5-night Western Caribbean) sailings
  • Disney Magic: November 1, 2020 (6-night Eastern Caribbean) & November 7, 2020 (5-night Eastern Caribbean) sailings
  • Disney Wonder: November 1, 2020 (5-night Baja) & November 6, 2020 (14-night Panama Canal) sailings

As reported by Disney Cruise on August 6, 2020 – At Disney Cruise Line we understand that these are challenging times, but we take comfort in knowing that brighter days are ahead. We can’t wait to welcome our Guests back onboard and return to making magic at sea.

During this time of uncertainty, we want to provide guests and their family with even more flexibility. If a guest’s sailing was cancelled due to COVID-19, they were previously offered the choice of either a future cruise credit* equal to 25%, 125% or 150% of their original voyage fare to be used by March 31, 2022 or a full refund. We are now extending the use of their future cruise credit to sailings that depart by May 31, 2022.

*The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of Vacation Protection Plan, if applicable.  The FCC is only valid for sailings commencing prior to May 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

*The Future Cruise Credit is equal to 150% of your  original voyage fare.  The FCC is only valid for sailings commencing prior to May 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.


July 20, 2020Disney Cruise Line Sailings Suspended Through Sept. 30. 2020

Due to the recent extension of the U.S. Centers for Disease Control and Prevention No Sail Order for cruise ships through Sept. 30, 2020, Disney Cruise Line will be cancelling all September sailings.

In light of this cancellation, Disney Cruise Line is offering Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit will be automatically added to their account. Once Guests have decided on an alternate sail date, they may contact Disney Cruise Line or if they booked with a travel professional, their travel agent. A  reservation can be placed on hold for them by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

*The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable.  The FCC is only valid for sailings departing prior to March 31, 2022.  The original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If a guest ends up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.


June 19, 2020: Disney Dream and Disney Fantasy Sailings Suspended Through September 15, 2020

From Disney Cruise: In alignment with today’s announcement from Cruise Lines International Association regarding the voluntary extension of suspended passenger operations from U.S. ports, Disney Cruise Line is cancelling Disney Dream and Disney Fantasy sailings through September 15, 2020.

In light of this cancellation, Disney Cruise is offering Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit will be automatically added to their account on Monday, June 22, 2020. Once Guests have decided on an alternate sail date, they may contact their travel agent. Their agent may place a reservation on hold for them by applying this credit as a payment option when booking a new reservation online beginning Monday, June 22, 2020. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

*The Future Cruise Credit is equal to 125% of Guests’ original voyage fare plus the cost of the Vacation Protection Plan, if applicable.  The FCC is only valid for sailings departing prior to March 31,2022. Guests’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If a guest ends up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.


June 8, 2020: Disney Magic Sailings Suspended Through October 2, 2020

Message From Disney Cruise: All of us at Disney Cruise Line hope you are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.

With the well being of our Guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line is extending the suspension of Disney Magic up to and including the October 2, 2020 sailing. This means that your Disney Magic sailing during those dates has been cancelled.

In light of this cancellation, for you are not paid in full, Disney Cruise will automatically refund any payment made toward the booking. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

For guests who are paid in full, Disney Cruise is offering them the choice of a 125% future cruise credit to be used for a future sailing that commences prior to March 31, 2022, or a full refund. The credit has been automatically added to their account. Guests may place a reservation on hold by applying it as a payment option when booking a new reservation.

For guests who purchased the Adventures by Disney Cruise or Escape Package on six of the sailings as part of their vacation, the package will automatically be refunded back to the original form of payment.

Impacted departures include:

8/30 – 7-Night Norwegian Fjords

9/6 – 7-Night British Isles

9/13 – 5-Night Western Europe

10/2 – 10-Night Westbound Transatlantic

Adventures by Disney Cruise or Escape Packages

8/30 – 7-Night Norwegian Fjords:  8/28 London Escape

9/6 – 7-Night British Isles:  9/4 London Escape

9/13 – 5-Night Western Europe:   9/11 London Escape

Thank you for your and your patience and understanding. We look forward to welcoming them aboard as soon as we can and making magic for them and their loved ones.

*The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable.  The FCC is only valid for sailings departing prior to March 31,2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If guests end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.


If you booked your Disney Cruise with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: September 25, 2020