Essential Information to Know Before You Go to Walt Disney World©
and Universal Orlando Resort
(as of September 16, 2020)
Please read the following important information before you travel to Walt Disney World© or Universal Orlando Resort.
Continue to check the suggested websites below as well as other websites for updates and current procedures, policy and news.
Due to the evolving nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.
Important COVID-19 Information as of September 16, 2020
The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. The White House’s Opening Up America Again plan means that some parts of the United States may have different guidance than other areas. Check the latest travel information from the Centers for Disease Control and Prevention (CDC) by clicking on this link: Centers for Disease Control and Prevention.
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.
It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.
Before traveling to Florida, please make sure that you have reviewed any advisories, quarantines, laws, fines and/ or restrictions that may be in place for travel to and from Florida. Guests who are under isolation or quarantine orders must not enter Walt Disney World. For information on traveling to and within Florida visit: Florida COVID-19 Response.
Read Small World Vacations Terms and Conditions of Service Related to COVID-19 for Travel to Walt Disney World or Universal. Guests will be asked to read and agree to these COVID Terms and Conditions when using the services of Small World Vacations.
Please continue to review important and frequently updated information, policies, restrictions and procedures, and COVID-19 warnings at Walt Disney World by clicking on this official Disney link: Walt Disney World – Know Before You Go
Please note – all information is subject to change without notice. It is your responsibility to stay up-to-date and informed before traveling. Here is a link to the latest updates from Disney regarding Walt Disney World Vacations reopenings and reservations.
Walt Disney World© Know Before You Go
Disney reports that Walt Disney World theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing. Disney reserves the right to cancel any reservations, admission media or purchases and provide applicable refunds.
As the COVID-19 outbreak evolves, some experiences—including theme parks—may be modified or unavailable to allow for safety, physical distancing and limited contact. Be sure to check the official Disney Know Before You Go web page and other informational websites and resources often.
It is essential that you visit these official Disney links and other resources and check back often:
My Disney Experience App
Now more than ever, having the latest version of the My Disney Experience app on your mobile device, with location services and notifications enabled, will help you make the most of the magic during your visit. Online Check-In at Disney Resort Hotels, Mobile Order Service for Dining and Scannable Codes for Select Restaurant Menus are just a few ways you’ll find this app helpful.
If you haven’t already, go to www.MyDisneyExperience.com to create an account and link your resort reservation number and/or tickets.
If you need help creating your My Disney Experience account call Disney’s help desk at 800-848-6413 (option 3 for technical support).
Universal Orlando Resort – Know Before You Go
UNIVERSAL ORLANDO RESORT ASSUMPTION OF RISK RELATED TO COVID
As stated by Universal Orlando – Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability)
Universal Orlando Resort reports that they are implementing specific procedures and practices that are in line with CDC guidelines for the safety and health of their team members and guests. These new procedures will cover three areas – screening, spacing and sanitization – and key measures include:
- Guests and team members are required to wear face coverings.
- Universal Resort is following CDC guidelines as well as local health protocols, and face coverings are required to visit Universal Orlando Resort. If you do not have a face covering, Universal will have them available for purchase. Also, children under the age of three are not required to wear face coverings.
- An appropriate face covering for a visit to Universal Orlando must fit the following criteria:
- Must cover your nose and mouth and be secured under your chin
- Must fit snugly against the sides of your face and be secured with ear loops or secured around your head
Universal Orlando recommends that face coverings be at least two-ply (consist of at least two layers). Also, a gaiter is considered an appropriate face covering as long as it covers your nose and mouth.
If you have a disability that prevents you from wearing a face covering, please contact Universal Guest Services about their alternate accommodation, which is to wear a face shield during your visit. Face shields must cover your nose and mouth, wrap around the sides of your face, and extend to below your chin. Please note that face shields are not permitted on certain attractions, and guests will have to switch to a face covering for those experiences. Please refer to Universal’s Guide for Rider Safety and Accessibility for all ride requirements.
The following Face Coverings are NOT permitted at Universal Orlando:
- Face coverings with exhalation valves
- Face coverings that are not secured with ear loops or secured around your head
- Face coverings that include mesh material or holes of any kind
- Face coverings that are unable to be secured under your chin, such as bandannas
- Costume masks or veils, per Universal’s costume guidelines
- Guests and team members are required to undergo temperature checks. Guests will have their temperatures taken in a screening area inside the parking structure, prior to the security checkpoint. Anyone with a temperature of 100.4 degrees or greater will not be able to enter Universal CityWalk or the theme parks.
- Staggered parking within the parking garage to help create distance between travel groups.
- Limiting and reducing daily park attendance and attraction ridership in Universal Studios, Islands of Adventure and Universal’s Volcano Bay. To check if a theme park has reached capacity, call Universal Guest Services at 407-224-4233 option 4.
- Increasing cleaning and disinfection of food locations, ride vehicles and other frequent “touch points” that go beyond our already-aggressive cleaning procedures.
- Social distancing at all locations through the parks, within attractions and queues and at restaurants.
- Having Virtual Line™ experiences available for select attractions.
- Offering cashless payments and “no touch” policies where possible.
It is essential that you visit these official Universal Resort links and other resources and check back often:
Due to the evolving nature of the COVID-19 health crisis, the information on this page may change frequently without notice, and the information found on the websites for which we have provided links may also change. It is your responsibility to stay up-to-date and informed before traveling. It is important that you check this page and the links provided above, as well as other resources, often.
During the COVID-19 Pandemic, some experiences—including theme parks, resorts, restaurants, pool, water parks, shops etc —may be modified or unavailable to allow for safety, physical distancing and limited contact.
Published: September 16, 2020