APRIL 13, 2021 From Disney –
As we resume operations in support of Disneyland Resort reopening, please be advised of changes to fulfillment of Walt Disney Travel Company (WDTC) vacation packages that include hotel reservations and theme park tickets, plus optional add-ons such as transportation vouchers and gift cards.
In the next few days, WDTC will launch a secure digital website where Guests will be able to access and print tickets, vouchers and gift cards at their convenience through a secure link, provided via email or on the Guests Disney account prior to their hotel arrival. In conjunction with this new digital fulfillment system, WDTC will transition away from manually packaging and delivering these entitlements to Guests’ hotels in advance of arrival.
Guests with travel packages for April 29, 2021 and later will begin receiving communication regarding these changes five days prior to their hotel arrival and the adjusted distribution process will be included in WDTC’s booking flow on Disneyland.com and via phone. For questions, Guests can contact WDTC at 714-720-5060.
As announced, Disneyland park and Disney California Adventure park plan to reopen on April 30, with limited capacity! With this exciting news, we know your clients are eager to get back to the magic, and likely have questions about future visits.
When we reopen our two theme parks, we will have enhanced health and safety measures, and will limit capacity through a new theme park reservation system that requires all guests to obtain a reservation for park entry in advance. Theme park reservations will be available online, in advance only, for a specific date, subject to availability.
Here’s some important information to help plan ahead:
Theme Park Reservations: To enter Disneyland park or Disney California Adventure park, both a theme park reservation and valid admission ticket for the same park on the same date are required for guests ages 3 and up. Guests must have a valid theme park admission ticket in order to make a reservation. Theme park reservations will be limited and subject to availability and, until further notice, only California residents may visit the parks, and in groups no larger than 3 households, in line with current state guidelines. Given the residency requirement you can only market in the state of California.
The theme park reservation system will launch on April 12, and guests with existing valid theme park tickets can begin making park reservations for the days that their ticket is valid. Theme park ticket sales will resume on April 15, and guests without park tickets may begin purchasing tickets and making park reservations. As a reminder, ticket expiration dates were extended for many outstanding tickets. To accommodate as many types of ticket holders as possible, park reservations for select dates may be made available on a rolling basis. Ticket calendars will be updated on a rolling basis. Check for updated availability.
Here are some key dates to remember:
- April 9: Guests who currently hold a theme park ticket can check available days for 1-day ticket type beginning April 9 on Disneyland.com/ParksUpdates.
- April 12: The theme park reservation system will open no earlier than 8 a.m. PT on April 12 and guests who already have valid theme park tickets may begin making park reservations.
- April 15: Theme park ticket sales will resumeno earlier than 8 a.m. PT on April 15, and guests without park tickets may begin purchasing tickets and making park reservations.
Tip: Guests should be sure to log in to their Disney account first to link valid theme park tickets prior to accessing the park reservation system. See how to make a park reservation, below!
Guests with valid theme park admission tickets who are planning a stay at Disney’s Grand Californian Hotel & Spa will also need to book a theme park reservation, as a hotel stay does not guarantee a theme park reservation. Tip: Guests who plan to visit the theme parks during their stay should get their theme park reservation prior to making a hotel reservation. For room reservations and travel packages, contact your travel professional starting April 15 for stays beginning April 29. Theme park reservations will need to be made separately.
Guests with Park Hopper tickets may choose, pending availability, which theme park to start their day when making their theme park reservations, and then will be able to visit the other park beginning at 1 p.m. that day. Guests with multi-day tickets will be required to make a separate park reservation for each day they plan to visit the theme parks.
Park Hours: Upon reopening, daily park hours for Disneyland park and Disney California Adventure park are currently planned to be 9 a.m. to 7 p.m. Visit Disneyland.com for operating hours on the day you wish to visit, as they are subject to change.
Parking: Theme park parking will be available at the Mickey & Friends and Pixar Pals parking structures, located off Disneyland Drive.
Dining: For a contactless and cashless experience, our mobile order service — available exclusively on the Disneyland App* — makes it easy to plan ahead, order, and pay for food and beverages at most quick service restaurants inside the theme parks. In order to foster physical distancing during this time, we will plan to reopen dining bookings for select locations on April 22, with limited capacity. Guests will be able to book dining reservation 60 days in advance on Disneyland.com or with the Disneyland App, subject to availability. Tip: Guests should be sure to have the latest version of the app downloaded and installed on their mobile device.
*Message, data and roaming rates may apply. Availability subject to handset limitations, and features may vary by handset, service provider or otherwise. Coverage and app stores not available everywhere. If you’re under 18, get your parents’ permission first.
Published: April 6, 2021
Published: April 6, 2021