Important Message From Universal Orlando Resort

Important Message From Universal Orlando Resort
Universal Parks & Resorts Operational Update: April 9, 2020

From Universal – We know Coronavirus (COVID-19) has impacted many parts of your life – including your travel and vacation plans and we will be eager to welcome you back to our theme parks and destination when the time comes. For now, we must make the health and safety of our guests and team members our top priority and we will continue to take guidance from health agencies and government officials.

This means we are extending the closure of Universal Orlando Resort at least through May 31. This includes our theme parks and Universal CityWalk. The Universal Orlando Resort hotels have also temporarily suspended operations through this time period.

We will continue to monitor the situation and make adjustments as needed. You can continue to check here for updates.

Please stay safe and take care of yourself and your family.

Frequently Asked Questions

Can I get a refund?Unexpired single-day tickets that have already been purchased will be valid on any day for 365 days from the purchase date. Unexpired multi-day tickets that have already been purchased will also be valid for first use on any day from 365 days from purchase – but, as always, must be used within seven days of first use. Florida Resident discounted ticket usage windows and blockout dates remain unchanged unless otherwise communicated. If you cannot travel during this time, you can apply the value of a wholly unused ticket toward a new purchase.

Hotel and Package BookingsGuests can modify or cancel room or package reservations held for our closure period with no penalty or fee. During our park closure period, cancellation fees will be waived for hotel reservations cancelled prior to 24 hours of arrival.

What if I make a booking while you are closed?Ticket purchases, hotel reservations and packages purchased between March 4 and May 1 qualify for our Stress-Free booking policy, which means they may be modified or canceled with no fee at least 24 hours prior to arrival. For details, click here.

What if I purchased Blue Man Group tickets?Blue Man Group’s shows through Sunday, May 31 are cancelled. Guests who have purchased tickets for Blue Man Group shows during this time can call 407-BLUEMAN (258-3626) for assistance.

Universal Orlando Annual Pass Updates

How will my Pass be affected?All Annual and Seasonal Passes will automatically be extended by the number of days our theme parks are closed. There is no action required from the Passholder. Existing benefits and restrictions will continue to apply.

Will my monthly payment be charged during the park closure?If you are signed up with FlexPay, we have postponed all monthly payments effective March 25, 2020. We will be in touch with further details on when payments will resume. If you need to make any changes to your credit card information, please contact Passholder Services at 1-888-5-FLEXPAY.

Will there be changes to blockout dates for Seasonal and Power Passes?Current blockout dates remain and can be found at www.universalorlando.com/apblockout. Any future updates will be communicated.

Grad Bash 2020 Update

Due to the parks’ temporary closure, all Grad Bash 2020 events have been cancelled.

Gradventure 2020 Update

Due to the parks’ temporary closure, all Gradventure 2020 events have been cancelled.

Universal’s Endless Summer Resort – Dockside Inn and Suites Opening Update

We have postponed the scheduled March 17 opening of our new hotel, Universal’s Endless Summer Resort – Dockside Inn and Suites, as we continue to evaluate our offerings during this time. A new opening date will be announced at a later time.

Guests have the option to modify or cancel room or package reservations. Guests with specific questions can call this number for more information: (877) 801-9720 or their travel professional.


Universal Parks & Resorts Operational Update: March 24, 2020

From Universal-
We are extending the closure of Universal Orlando Resort and Universal Studios Hollywood through April 19 as we continue to respond to current conditions and make the health and safety of team members and guests our top priority.  This includes our theme parks, Universal CityWalk at both destinations.  The Universal Orlando Resort hotels have also temporarily suspended operations.  We will continue to monitor the situation and make adjustments as needed, based on guidance from health agencies and government officials. 
 
We know Coronavirus (COVID-19) has impacted many parts of your life.  And we will be eager to welcome everyone back to our theme parks and destinations when the time comes.  Our refund policies will remain in place during this time.
 
We will continue to monitor the situation and make adjustments as needed.

Stress Free Booking Policy – Book Now Through 4-15-2020

Ticket Policy Updates:

  • New ticket purchases, excluding Annual Passes, from 3/4/20 – 4/15/20 for travel 3/4/20 – 8/31/20 are fully refundable.

Hotel Policy Updates:

  • Reservations made 3/4/20 – 4/15/20 for travel 3/4/20 – 8/31/20 are fully refundable up to 24 hours prior to arrival.
  • One night’s room deposit will not be refunded when cancelling within 24 hours of arrival.

Vacation Package Policy Updates:

  • Vacation package reservations made 3/4/20 – 4/15/20 for travel 3/4/20 – 8/31/20 may be modified with no fee if such modification is made at least 24 hours prior to arrival. For reservations which are modified within 24 hours of arrival a $50 fee per reservation will apply. If vacation package includes airfare additional fees & penalties imposed by airlines may apply.
  • Vacation package reservations made 3/4/20 – 4/15/20 for travel 3/4/20 – 8/31/20 may be canceled with no fee if such cancellation is made at least 24 hours prior to arrival. For reservations which are canceled within 24 hours of arrival, a $200 fee per reservation will apply plus any additional hotel imposed fees. If vacation package includes airfare additional fees & penalties imposed by airlines may apply.

Frequently Asked Questions

Can I get a refund?
Unexpired single-day tickets that have already been purchased will be valid on any day for 365 days from the purchase date. Unexpired multi-day tickets that have already been purchased will also be valid for first use on any day from 365 days from purchase – but, as always, must be used within seven days of first use. If you cannot travel during this time, you can apply the value of a wholly unused ticket toward a new purchase.

Hotel and Package Bookings
Our hotels remain open. But guests can modify or cancel room or package reservations held for our closure period with no penalty or fee. During our park closure period, cancellation fees will be waived for hotel reservations cancelled prior to 24 hours of arrival.

What if I make a booking while you are closed?
Ticket purchases, hotel reservations and packages purchased between March 4 and April 15 qualify for our Stress-Free booking policy, which means they may be modified or canceled with no fee at least 24 hours prior to arrival.

What about Annual Passes?
Annual passes will be extended by the number of days our theme parks are closed. Existing benefits and restrictions will continue to apply.

Why are the hotels and CityWalk remaining open while the parks are closed?
We are closing our theme parks out of an abundance of caution and to assist with our nation’s preventive efforts – specifically, to eliminate situations where a large number of people gather in one place. The number of guests gathered within a single place in our hotels and CityWalk venues is typically below current suggestions. As with all areas across our destination, we have reviewed and enhanced our already stringent cleaning protocols within our hotels and CityWalk venues.

Will Blue Man Group remain open?
Blue Man Group’s shows beginning Monday, March 16 through Tuesday, March 31 are cancelled. Guests who have purchased tickets for Blue Man Group shows during this time can call 407 BLUEMAN (258-3626) for assistance.

What if I have a ticket for a date when the theme park is closed? Can I get a refund?
Tickets purchased for park visits during the anticipated closure period, from March 14 through March 31, will be automatically extended for use through December 18, 2020. If you cannot visit during this time, you can apply the value of a wholly unused ticket toward a new purchase.

What if I have a ticket for a date when the theme park has reopened?
Tickets purchased for a date once the theme park has reopened will be fully valid for use on the original date selected. If you cannot visit on that date, you can apply the value of a wholly unused ticket toward a new purchase.

What if I have an Annual or Season Pass?
Annual or Season passes will be extended by the number of days our theme park is closed (for those who purchased Annual Passes using FlexPay, additional information will be forthcoming). Existing benefits and restrictions will continue to apply.


Mardi Gras Questions

Is Mardi Gras still happening this weekend? Will there be concerts?
Yes, Mardi Gras festivities will continue this weekend with live concerts by Flo Rida on Saturday, March 14 and Sugar Ray on Sunday, March 15.

Will Mardi Gras return when the park reopens in April?
Due to the parks’ temporary closure, Universal Orlando’s Mardi Gras celebration will now conclude Sunday, March 15.

Are the upcoming Mardi Gras concerts for the remaining acts – Chris Young, Earth Wind & Fire, Marshmello, Why Don’t We and Gavin Degraw – still happening?
Due to the parks’ temporary closure, Universal Orlando’s 2020 Mardi Gras celebration will now conclude on Sunday, March 15. Any concerts scheduled after this date will also be cancelled.


CityWalk Questions

What are the operating hours for Universal CityWalk from March 16 – March 31?
Universal CityWalk venues will be open from 9 a.m. to midnight from March 16 – March 31. Universal CityWalk will also close at midnight on Sunday, March 15.

Will I be charged for parking during this time?
The general self-parking fee for Universal CityWalk will be waived beginning March 16 until the parks reopen.

Will there be any changes to scheduled entertainment at the venues?
Blue Man Group shows from March 16 to March 31, as well as the St. Patrick’s Day celebration at Pat O’Brien’s on March 17, are cancelled. All other entertainment currently planned for Universal CityWalk’s venues will proceed as scheduled, but we will continue to evaluate the situation and make adjustments as needed.


Universal’s Endless Summer Resort – Dockside Inn and Suites Opening Update

We are postponing the scheduled March 17 opening of our new hotel, Universal’s Endless Summer Resort – Dockside Inn and Suites, as we continue to evaluate our offerings during this time. A new opening date will be announced at a later time.

Guests who have booked a reservation at Dockside Inn and Suites during our park closure period through March 31, will be relocated to its sister property, Surfside Inn and Suites. Guests have the option to modify or cancel room or package reservations.


If you booked your Universal vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: April 9, 2020