Updates on Adventures by Disney

Updates on Adventures by Disney


UPDATE FROM DISNEY-

For the most up-to-date operational updates and frequently asked questions, please visit here.

UPDATE – July 1, 2020: Temporary Cancellation Policy Extension

Adventures by Disney is offering a temporary adjustment to our terms and conditions to provide more flexibility for our Guests.

Adventures by Disney is offering an extension to their temporary cancellation policy. Any new bookings made on future trips through the end of September 2020 will be subject to fully refundable deposits up until the final payment date.


UPDATE – June 16, 2020Important Updates Regarding August Departures, Final Payment Extensions, and Terms & Conditions

All Adventures cancelled for August 2020

With the well being of Guests and team members as Disney’s top priority, and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through August 31, 2020.

All impacted Guests and travel agents will be contacted via eMail messages from Adventures by Disney.

In light of this cancellation, Disney is offering impacted Guests the choice of a future travel credit to be used for a 2020 or 2021 Adventures by Disney trip, or a full refund. Disney has more than 35 Adventures by Disney trips available, with reimagined trips to Australia, Austria and Czech Republic, Spain, and Ecuador: Amazon and Galapagos Islands. In addition, in 2021 we are excited to announce the additions of New Zealand, Portugal and Grand Europe: England, France & Italy to the line-up of available destinations.

If Guest are interested in rescheduling their Adventures by Disney trip or would like to place their reservation on hold until they decide on a future Adventure, they can contact Disney or their travel professional

If Adventures by Disney does not hear from the guest or their travel professional  by Friday, July 31, 2020, their reservation will automatically cancel, and a refund will be issued back to the original form of payment. Guests requesting a refund should know that any refunds will be processed in the normal course of business, but may be delayed due to the high volume.


Adventures by Disney Temporary Final Payment Extension
A Final Payment Extension will be automatically added to all reservations for adventures departing through November 30, 2020 (previously the extension was for departures through October 31, 2020).

Final payments will be extended out an additional 30 days. This means guests have until 90 days prior to their Adventure start date to make final payment. The deposit remains non-refundable.

Please note the following information:

  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
  • With this extension, final payment is due 90 days before the start of the adventure

Terms & Conditions Update

Adventures by Disney is offering a temporary adjustment to their terms and conditions to provide more flexibility for Guests.

Guests currently booked on adventures through September 30, 2020 can change their reservation and receive a 100% credit to be used toward a future adventure (previously this policy was for departures through August 31, 2020). Guests may select a new travel date and/or an alternate adventure by March 31, 2021. The credit is non-refundable and standard prevailing rates will apply.


May 26, 2020: Important Date Change and Temporary Cancellation Policy Update

Adventures by Disney is offering a temporary adjustment to their terms and conditions to provide more flexibility for their  Guests.

Guests currently booked on adventures through August 31, 2020 can change their reservation and receive a 100% credit to be used toward a future adventure. Guests may select a new travel date and/or an alternate adventure . The credit is non-refundable and standard prevailing rates will apply.

Additionally, Disney is offering a temporary update to their cancellation policy. Any new bookings made on future trips through the end of June 2020 will be subject to fully refundable deposits up until the final payment date.With the well being of Guests and team members as the top priority, and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through Friday, July 31, 2020.

All impacted Guests and travel agents will be contacted via eMail messages from Adventures by Disney.
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UPDATE – May 6, 2020:  With the well being of Guests and Guides as top priority and in line with direction from health experts and government officials, Adventures by Disney along with AmaWaterways has decided to suspend July River Cruises and the associated Escape trips.

All impacted guests and travel agents will be contacted by Adventures by Disney.

Guests may transfer their costs toward the purchase of another Adventures by Disney experience or can receive a refund. In addition to the Adventures in 2020, 2021 Adventures are now available to Guests who have been displaced from their trips.

Cancelled Trips:

  • Rhine River Cruise
    • 7/12/20
    • 7/26/20
  • Rhone River Cruise
    • 7/9/20
  • Seine River Cruise
    • 7/2/20
    • 7/16/20
  • Danube River Cruise
    • 7/4/20
    • 7/11/20
  • Amsterdam Escape
    • 7/19/20
  • Paris Escape
    • 7/7/20
    • 7/9/20

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UPDATE: April 27, 2020 – Adventures by Disney Mediterranean Cruise packages and Rome Escape packages cancelled for late June, early July

Disney Cruise Line is cancelling Disney Magic departures through July 2, 2020. Three sailings include Adventures by Disney Cruise Packages booked in conjunction with these cruises. Guests on these sailings will be notified by eMail of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise Package. There is no action needed on their part, as Disney is advising in the SeaMail that the Adventures by Disney component has been cancelled and will be included in their refund.

This affects departures for the following Adventures by Disney Cruise Packages:

  • 6/13 9-Night Mediterranean Adventures by Disney Cruise Package
  • 6/22 9-Night Mediterranean Adventures by Disney Cruise Package
  • 7/1 12-Night Mediterranean Adventures by Disney Cruise Package

There are also two Rome Escape reservations on the Disney Magic June 10 departure that were not booked in conjunction with the Disney Cruise Line sailing. A Vacationista will be reaching out to the Guests/travel agents on these reservations to advise of the cancellation and offer a refund or assist in moving to a new Adventure.

This affects the following Adventures by Disney Rome Escape Packages:

  • 6/10
  • 6/19
  • 6/28

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UPDATE: April 23, 2020 –  Adventures by Disney is offering a temporary adjustment to its terms and conditions to provide more flexibility for guests.

Guests currently booked on Adventures through July 31, 2020, can change their reservation and receive a 100% credit to be used toward a future Adventure.

Guests may select a new travel date and/or an alternate adventure by December 31, 2020. The credit is non-refundable and standard prevailing rates will apply.

Additionally, Adventures by Disney is offering a temporary update to their cancellation policy. Any new bookings made on future trips through the end of June 2020 will be subject to fully refundable deposits up until the final payment date.

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UPDATE: April 20, 2020 – With the well being of Guests and team members as top priority and in line with direction from heath experts and government officials, Adventures by Disney has made the decision to suspend most departures through June 30, 2020.

All impacted guests and travel agents will be contacted by Adventures by Disney.

Cancelled Trips:

  • Alaska: 6/8, 6/15, 6/18, 6/25, 6/29
  • Arizona & Utah: 6/1, 6/8, 6/15, 6/22
  • Australia: 6/14, 6/28
  • Austria & Czech Republic: 6/5, 6/16, 6/19, 6/26
  • Boston Escape: 6/11, 6/25
  • Canadian Rockies: 6/20, 6/27, 6/29
  • Costa Rica: 6/6, 6/13, 6/20, 6/27
  • Disneyland Resort & Southern California: 6/7,  6/14, 6/21, 6/28
  • Ecuador: Amazon & Galapagos Islands: 6/9
  • Egypt: 6/2, 6/9, 6/16, 6/23, 6/30
  • England & France:  6/1, 6/5, 6/8,  6/12, 6/15,  6/19, 6/22, 6/26, 6/29
  • Germany: 6/5, 6/16, 6/26
  • Greece: 6/5, 6/13, 6/19, 6/26
  • Iceland: 6/6, 6/17, 6/27
  • Ireland: 6/12, 6/26
  • Italy: 6/2, 6/5, 6/9, 6/12, 6/16, 6/19, 6/23, 6/26, 6/30
  • Italy & Amalfi Coast: 6/9, 6/21
  • Italy & Switzerland: 6/8, 6/19, 6/26
  • Japan: 6/7, 6/15, 6/21, 6/28
  • New York City Escape: 6/4, 6/18
  • Norway: 6/13, 6/23
  • Paris Escape:  6/30
  • Peru: 6/4, 6/14, 6/25
  • Rome Escape: 6/19, 6/28
  • Scotland: 6/4, 6/14, 6/25
  • South Africa: 6/6, 6/13, 6/20, 6/27
  • Spain: 6/6, 6/20, 6/27
  • Vietnam, Laos & Cambodia: 6/22
  • Washington, D.C. & Philadelphia: 6/14, 6/28
  • Wyoming: 6/14, 6/21, 6/24

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UPDATE: April 15, 2020 – Adventures by Disney Mediterranean Cruise packages and Barcelona Escape packages cancelled for late May, early June

Disney Cruise Line has decided to extend the suspension of Disney Magic departures through Sunday, June 7, 2020. As a result, the Adventures by Disney Mediterranean Cruise package or Barcelona Escape package you may have purchased as part of your vacation will automatically be refunded back to the original form of payment.

This affects Adventures by Disney departures for:

  • 3-night Barcelona Escape
    • May 20
    • May 27
    • June 3
  • 7-night Mediterranean Adventures by Disney cruise packages:
    • May 23 – 7-night Mediterranean (Barcelona to Barcelona with Villafranche)
    • May 30 – 7-night Mediterranean (Barcelona to Barcelona with Toulon)
    • June 6 – 7-night Mediterranean (Barcelona to Rome)

Please note that guests on these Disney Magic sailings may modify their sailings up to the day prior to sailing.

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UPDATE – April 8, 2020: With the wellbeing of Guests and Guides as top priority and in line with direction from health experts and government officials, Adventures by Disney along with AmaWaterways has decided to suspend June River Cruises and the associated Escape trips.

Cancelled Trips:

  • Rhine River Cruise: 6/14/20
  • Rhine River Cruise: 6/28/20
  • Rhone River Cruise: 6/11/20
  • Seine River Cruise: 6/11/20
  • Danube River Cruise: 6/20/20
  • Danube River Cruise: 6/27/20
  • Amsterdam Escape: 6/21/20
  • Budapest Escape: 6/25/20
  • Paris Escape: 6/9/20
  • Paris Escape: 6/18/20
  • Amsterdam Escape: 7/5/20

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UPDATE: April 6, 2020 – Adventures by Disney 7-night Alaska Cruise Packages Cancelled Through End of June

The Canadian government had announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Since Disney Cruise Line has not been able to secure an alternate home port, it is necessary to cancel their sailings.

An Adventures by Disney 7-night Alaska cruise package purchased as part of this vacation will automatically be refunded back to the original form of payment.

The following sailings on the Disney Wonder will be cancelled:

  • 9-Night Hawaiian Cruise 4/29
  • 10-Night Hawaiian Cruise 5/8
  • 7-Night Alaska Cruise 5/18
  • 7-Night Alaska Cruise 5/25
  • 7-Night Alaska Cruise 6/1 (7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/8 (7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/15 (7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/22 (7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/29 (7-Night Alaskan Wonders AbD Cruise Package)

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UPDATE – March 25, 2020: Adventures by Disney has been closely monitoring the latest information regarding Coronavirus Disease 2019 (COVID-19) and is in close contact with local, state, national and international health agencies for information and guidance.

In an abundance of caution and in the best interest of our Guests and Guides, Adventures by Disney has decided to cancel most trips through the end of May.

We continue to evaluate the 3-night Barcelona Escape (departing 5/20 and 5/27) and the 7-night Mediterranean Adventures by Disney Cruise Package (departing 5/23 and 5/30).

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UPDATE – March 20, 2020: Based on updated travel guidance from the U.S. Centers for Disease Control and Prevention, it is also necessary to cancel River Cruise Adventures through May.


Beginning March 19, 2020, a final payment extension will be automatically added to all reservations for adventures departing July 15 and August 31, 2020.

Final Payments will be extended out an additional 30 days.

Example: A departure with a final payment due today, March 19, 2020, will be extended to April 18, 2020.

  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
  • With this extension, final payment is due 90 days before Adventure start

The Coronavirus Disease 2019 (COVID-19) situation continues to evolve quickly and Adventures by Disney is closely monitoring global developments and following the advice of public health authorities, medical experts and officials in the destinations we visit.

In an abundance of caution and in the best interest of our Guests and Guides, Adventures by Disney has decided to suspend new departures through the end of April.

Additionally, based on updated travel guidance from the U.S. Centers for Disease Control and Prevention, it is also necessary to cancel the following adventures:

  • Vietnam, Cambodia, and Laos departures through May
  • Italy departures through May
  • Italy and Amalfi Coast departures through May
  • Japan departures through May
  • China departures through June

While we know this decision may be disappointing, the health and well being of our Guests and Guides is of the greatest importance. During the suspended operations, Adventures by Disney will continue to compensate our Cast Members.


ADDITIONAL SCREENING MEASURES
Currently, Disney plans to move forward with any trip not listed above. However, they will continue to make adjustments as necessary and will notify guests immediately should there be changes to their itinerary. At this time, the following guidelines are in effect for all trips and will continue to evolve as more information becomes available:

  • At this time, any guest or guide who has traveled from, to or through the following countries within 14 days of their trip’s departure will not be able to travel with Adventures by Disney: Austria, Belgium, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Iran, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Monaco, San Marino and Vatican City.
  • Any guest who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to travel, nor will anyone who has helped care for someone suspected of having or diagnosed with coronavirus, or who is currently subject to health monitoring for possible exposure.

Guests who have air travel booked through Adventures by Disney will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.


TEMPORARY CANCELLATION POLICY UPDATE
Disney is offering a temporary adjustment to our Adventure Vacation Date Change Policy to provide more flexibility for our guests.

If a guest is currently booked on Adventures through May 31, 2020, they may change their reservation and they will receive a 100% credit to be used toward a future Adventure.

For Guests traveling April 1 through April 15, 2020, please contact Adventures by Disney or your travel agent at least 24 hours prior to the Adventure start date to request a change.

For Guests traveling April 16 through May 31, 2020, contact Adventures by Disney or your travel agent at least 14 days prior to their Adventure start date to request a change. You may select a new travel date and/or an alternate Adventure by December 31, 2020. The credit is non-refundable and standard prevailing rates will apply. Any new bookings made on future trips through the end of June will be subject to fully refundable deposits up until the final payment date.


Please read the below additional information on the temporary adjustment to the Adventures by Disney policy on itinerary changes:

  • If desired, Guests with reservations through May 31, 2020, may “park” their reservation until December 2020 for travel on any available date thereafter without incurring any additional fees. Any guest who doesn’t make a decision by December 31, 2020, will forfeit any payments that are parked due to Coronavirus.
  • Reservations moved to a new Adventure/Date will be at the prevailing rate.
  • Guest who choose to cancel their booking will incur normal cancellation fees imposed by Disney.

If you booked your Adventures by Disney vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: July 1, 2020