Walt Disney World ® Resort
I wanted to share the wonderful experience I had with Kathy Atchue.
In summary, my wife and I made a last minute decision to go on a Disney Cruise last Friday (for a date scheduled in 10 days). I emailed Kathy got an out-of-office with the contact of alternate agent I reached out to the alternate.
Instead, DURING HER VACATION, Kathy jumped at my request, and after a bunch of wrangling with Disney’s computer system, got us all taken care of. During the time she should have been spending with her own family.
This is not an anomaly, it is our fifth Disney cruise with y’all and Kathy has helped us in this manner on every occasion. You probably know this already – you have a gem on your team!