Giovanna and Farrell from New York

Sue Pisaturo

Dear Small World Vacations,
We wanted to express our gratitude for the work and customer service provided by Olivia in planning our 33rd trip to WDW. Typically, we do our own work. We generally call the Disney Travel Company speak a cast member and make arrangements. Then the follow up and monitoring of things ( read discounts here ) is on us. A. J. Wolf’s DFB has been a reliable source of information about all things Disney. She often references SWV for your customer service, attention to detail and long term monitoring of your plans. We contacted SWV and you’ve taken the add stress out our planning. This is where Olivia comes in. Her information is accurate, digestible and actionable. We can make decisions based on it knowing she has our interests in mind. Going forward we know she’ll monitor the plan for possible discounts that will enable us to move the reservation to a different resort. Her personality is such that can’t help but smile when speaking to her. Please express to Olivia our gratitude for her work.
Now that we had the opportunity to work with Olivia she will be come part of our annual WDW planning.
Thank you,
Giovanna and Farrell