Universal Orlando Resort Updates

Due to the changing nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.


Important COVID-19 Information as of July 30, 2021

The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. Check the latest information from the Centers for Disease Control and Prevention (CDC) by clicking on these links:

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.

It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.

We appreciate your cooperation during this unprecedented time. Visit the CDC website for the latest guidelines.

Due to the evolving nature of this situation, details are subject to change without notice.

If you booked your Universal Orlando vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


UPDATE FROM UNIVERSAL – July 30, 2021

Updated Safety Guidelines

We encourage all our guests to follow CDC guidelines and local directives to wear face coverings while indoors across Universal Orlando Resort. Face coverings are optional while outdoors. We also encourage all guests to keep a safe distance between travel parties, and we remain focused on maintaining the highest cleanliness and sanitization standards.

Here are the latest safety updates for a guests visit.

We encourage all guests – regardless of vaccination status – to wear face coverings while indoors

  • We do not require proof of vaccinations
  • We encourage all guests to keep a safe distance between travel parties
  • We remain focused on maintaining the highest cleanliness and sanitization standards

Each guest must confirm the following before visiting:

You are not feeling sick or experiencing flu-like symptoms such as Fever and/or

  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell
  • You have not been in contact with someone with known or suspected COVID-19 symptoms
  • You are not under any self-quarantine orders

If the guest cannot confirm all of the above, they must refrain from visiting.

For more information, please visit www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html, and you can see a complete overview of the updated guidelines and FAQ’s by visiting https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info.

We appreciate your cooperation during this unprecedented time.

Due to the evolving nature of this situation, details are subject to change without notice.


A Message from Universal Orlando Resort:

As of Friday, July 2nd, Universal Dining Plan products are no longer available for new reservations at Universal Orlando Resort. This includes Universal Dining Plan, Universal Dining Plan – Quick Service, and Universal Dining Plan – Quick Service + Coca-Cola Freestyle® Souvenir Cup.

All existing reservations through December 31st, 2021 that contain a Universal Dining Plan product will be honored and no action is required.


Universal’s Hotels – New Safety Information

Universal’s hotels including Loews Portofino Bay Hotel, Hard Rock Hotel, Loews Royal Pacific Resort, Universal’s Cabana Bay Beach Resort, Universal’s Endless Summer Resort – Dockside Inn and Suite, Loews Sapphire Falls Resort, Universal’s Aventura Hotel and Universal’s Endless Summer Resort – Surfside Inn and Suites are now open.

What new operational procedures are in place at the hotels?
  • Guests, team members and vendors are required to wear face coverings in public areas.
  • Guests will be asked to self-screen for COVID symptoms and quarantine orders prior to arrival/entrance
  • Hand sanitizer stations in public areas and elevator landings
  • Enhanced cleaning of guest rooms, meeting rooms and public areas with an EPA-approved cleaner and disinfectant
  • Frequent cleaning of high-touch areas such as telephones, remote controls, door handles, light switches, elevators, and table tops, among others
  • Food & Beverage outlet capacities limited based on latest recommendations and guidelines
  • Guests and staff are required to practice social distancing; social distancing signs and reminders will be in high-traffic areas
  • Several contactless experiences for guests, including hotel texting-services, express checkout and contactless room deliveries

As we enjoy our parks and hotels together again, everyone will also need to follow Universal Orlando Resort’s policies and procedures.

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ASSUMPTION OF RISK – UNIVERSAL ORLANDO

From Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability)

Updated Safety Guidelines

In accordance with CDC guidelines, face coverings are no longer required for fully vaccinated guests, indoors or outdoors. While we do not require proof of vaccination, we do expect those who are not fully vaccinated to wear face coverings while indoors. We encourage all guests to keep a safe distance between travel parties, and we remain focused on maintaining the highest cleanliness and sanitization standards.

Here are the latest safety updates for your visit.

  • Face coverings are no longer required for fully vaccinated guests
  • We do not require proof of vaccinations
  • Guests who are not fully vaccinated are still expected to wear face coverings while indoors
  • We encourage all guests to keep a safe distance between travel parties
  • We remain focused on maintaining the highest cleanliness and sanitization standards

Here are some COVID Safety websites from Universal Orlando:

Universal Orlando Resort Reopening Safety Info

Universal Orlando Resort Theme Park Info

Universal Orlando Resort City Walk and Parking

Universal Orlando Resort – Reopening Safety Info for the Universal Hotels 


If you booked your Universal Orlando vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: July 2, 2021


Published: July 2, 2021

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