Universal Orlando Resort Updates

Due to the evolving nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.


Important COVID-19 Information as of September 21, 2020

The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. The White House’s Opening Up America Again plan means that some parts of the United States may have different guidance than other areas. Check the latest travel information from the Centers for Disease Control and Prevention (CDC) by clicking on this link: Centers for Disease Control and Prevention.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.

It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.

We appreciate your cooperation during this unprecedented time. Visit the CDC website for the latest guidelines.

Due to the evolving nature of this situation, details are subject to change without notice.

If you booked your Universal Orlando vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


A Message from Universal Orlando Resort:

November 17, 2020:

October 26, 2020:

Please be advised that due to increased demand during a time when we’re still limiting attendance as part of our enhanced procedures, there are times when the theme parks may reach capacity and additional guests will not be admitted, especially on the weekends with demand typically subsiding later in the day.

For guests who are visiting using one of our theme park ticket products, we recommend they consider visiting on a weekday when the attendance tends to be lighter.

For guests who are staying at one of our hotels, for the next two weekends we’ve extended our park hours with Early Park Admission starting from 7am-8am at Universal Studios Florida and Universal’s Islands of Adventure. This also gives guests more flexibility throughout their day. They can enjoy the parks early, take a break in the afternoon with lunch at CityWalk or enjoy hotel amenities in the afternoon, then return to the parks when the day cools down and take advantage of our extended park hours.

We encourage you to check Universal Orlando’s social channels,or call the Universal Orlando Resort Capacity Hotline at 407-817-8317 for real-time updates about the parks and capacity to plan your upcoming visits.


October 3, 2020:

From Universal Orlando: We’re excited to welcome yoguests back to Universal Orlando Resort, however, there is a Resort operational change that may affect your vacation.

Beginning November 2, 2020, Universal’s Volcano Bay will close for the season and is currently scheduled to reopen on or before March 1, 2021.

Universal Studios Florida, Universal’s Islands of Adventure and Universal’s CityWalk are remaining open daily.

Your booking will be affected by this operational change if it meets the following criteria:

  • Guests who have purchased a vacation package that includes a 3-Park Ticket, 3-Park Annual or Seasonal Pass, or a 1-Day Volcano Bay Ticket and are traveling between November 2nd through February 28, 2021
  • Guests who have purchased a 3-Park Ticket or 3-Park Annual or Seasonal Pass and are traveling between November 2nd through February 28, 2021
  • Guests who have purchased a Florida Resident 3-Park Buy A Day, Visit Every Day Thru Dec. 24 For Free Promotional Ticket.

We apologize for the inconvenience this change has had on your clients’ reservation and would like to offer them a few options:

  • Option 1: Receive a gift card with the retail difference between a 2-park and 3-park product, plus 20%. The gift card will only be available for pick-up at Guest Services at either Universal Studios Florida or Universal’s Islands of Adventure during their visit. Your client will need to bring their theme park admission ticket with them to Guest Services in order to receive their gift card.
  • Option 2: Receive a refund for the retail difference between your clients’ 2-park and 3-park product.

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We are making a seasonal adjustment to the schedule for Universal’s Volcano Bay water theme park based on our operational needs and fall travel trends. Beginning Tuesday, September 8, the park will be closed on Tuesdays and Thursdays.

If you have purchased tickets for Volcano Bay, you may visit during any other days the park will be open.

We look forward to seeing you soon.

What new operational procedures are in place for Universal Orlando Resort?

As reported by Universal – We are implementing specific procedures and practices that are in line with CDC guidelines for the safety and health of our team members and guests. These new procedures will cover three areas – screening, spacing and sanitization – and key measures include:

  • Guests and team members are required to wear face coverings
  • Guests and team members are required to undergo temperature checks. Anyone with a temperature of 100.4 degrees or greater will not be able to enter Universal CityWalk or the theme parks
  • Staggered parking within the parking garage to help create distance between travel groups
  • Limiting and reducing daily park attendance and attraction ridership in Universal Studios, Islands of Adventure and Universal’s Volcano Bay
  • Increasing cleaning and disinfection of food locations, ride vehicles and other frequent “touch points” that go beyond our already-aggressive cleaning procedures
  • Social distancing at all locations through the parks, within attractions and queues and at restaurants
  • Having Virtual Line™ experiences available for select attractions
  • Offering cashless payments and “no touch” policies where possible

ASSUMPTION OF RISK – UNIVERSAL ORLANDO

From Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability)


What is considered an appropriate face covering for my visit?

From Universal – An appropriate face covering for a visit to Universal Orlando must fit the following criteria:

  • Must cover your nose and mouth and be secured under your chin
  • Must fit snugly against the sides of your face and be secured with ear loops or secured around your head

We recommend that face coverings be at least two-ply (consist of at least two layers). Also, a gaiter is considered an appropriate face covering as long as it covers your nose and mouth.

The following are NOT permitted at Universal Orlando:

  • Face coverings with exhalation valves
  • Face coverings that are not secured with ear loops or secured around your head
  • Face coverings that include mesh material or holes of any kind
  • Face coverings that are unable to be secured under your chin, such as bandannas
  • Costume masks or veils, per our costume guidelines

Here are some COVID Safety websites from Universal Orlando:

Universal Orlando Resort Reopening Safety Info

Universal Orlando Resort Theme Park Info

Universal Orlando Resort City Walk and Parking

Universal Orlando Resort – Reopening Safety Info for the Universal Hotels 


Orlando, Fla. (September 22, 2020) – Universal Orlando Resort has launched a series of exciting experiences so that guests can celebrate the Halloween season at the award-winning theme park destination beginning September 26.  Headlining Universal’s fall lineup is the official debut of two extreme haunted houses that will bring guests’ most sinister fears to light. Plus, you may don Halloween costumes while visiting the theme parks, take part in trick-or-treating, embark on a fun scavenger hunt and more.

BRAVE TWO HAUNTED HOUSES IN UNIVERSAL STUDIOS FLORIDA
Developed by the twisted minds of Universal Orlando, guests can scream their way through two all-new haunted houses where terrifying creatures await to haunt their every move. In “Universal Monsters: The Bride of Frankenstein Lives,” one of Universal Pictures’ most notorious monsters will step out of the shadows as she stops at nothing to revive Frankenstein’s Monster at any cost. In “Revenge of the Tooth Fairy,” guests will be immersed in an original story that uncovers a dark ritual behind the innocent childhood tradition.  

Access to the two haunted houses is included with theme park admission. There may be times when the Virtual Line experience is available for the haunted houses. Guests can use the Official Universal Orlando Resort App to select a Virtual Line time to visit. Haunted houses may be too intense for young children and are not recommended for guests under 13.

DRESS UP IN COSTUMES WHILE VISTING THE THEME PARKS
You can share their Halloween spirit and don family-friendly costumes while visiting Universal Studios Florida and Universal’s Islands of Adventure. Click here for complete costume guidelines.

TRICK-OR-TREAT IN ISLANDS OF ADVENTURE
While venturing through Islands of Adventure, guests 12 and under can trick-or-treat to collect Halloween candy at retail locations marked by pumpkin signage. 

SCARECROW STALK IN UNIVERSAL STUDIOS FLORIDA
You can participate in the Universal Orlando Scarecrow Stalk, a new scavenger hunt that sends guests to find unique scarecrows and collect stamps at 13 retail locations throughout the park. A Halloween treat awaits those who successfully complete the stalk.

For additional Halloween treats this fall, you can also:

  • Stop by the popular Halloween Horror Nights Tribute store, an immersive retail location dedicated to the legacy of the world’s premier Halloween event, to purchase limited-time “throwback” merchandise and to get a taste of the horror with an assortment of nearly 20 sweet and savory items.
  • Enjoy additional limited-time, crave-worthy food & beverage options to celebrate the season. In Universal Studios, this includes a variety of Halloween-themed drinks like the Frozen Candy Corn beverage at the all-new Skeleton Bar at Café La Bamba, the iconic staple, Pizza Fries, at Louie’s Italian Restaurant, and all-new food trucks near the haunted houses that feature uniquely themed items such as “Franken Fried Chicken & Funnel Brains.” In Universal CityWalk, guests can pick up the “Jack the Clown” and “Pumpkin Spice” specialty doughnuts at Voodoo Doughnut. Plus, guests can sip on specialty drinks themed after icons from Halloween Horror Nights history at Universal Orlando’s hotels, including “The Director” and “The Chance.”
  • Catch a classic horror flick at Universal Cinemark in CityWalk now through October 31.


Universal Orlando continues to implement its enhanced health and safety procedures and guidelines focused on “screening, spacing and sanitization,” and those practices will be applied to all experiences taking place this fall. Key measures include screening guests and team members, enforcing social distancing, requiring face coverings, limiting capacity at the parks, attractions and hotels, and increasing cleaning and disinfection procedures and more. Specific health and safety protocols for the haunted houses include:

  • Face coverings worn by team members – including scareactors – and guests.
  • Everyone following social distancing guidelines in the queue and inside the haunted houses. Plexi-glass will be installed in various areas to help keep separation between scareactors and guests.
  • The required use of hand sanitizer before entering each haunted house. It will also be available for guests to use immediately after they exit.
  • Managing the guest flow inside the haunted houses by pulsing travel parties and limiting capacity.


To learn more about about Universal Orlando’s Halloween seasonal experiences visit UniversalOrlando.com/Fall


If you booked your Universal Orlando vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: October 26, 2020