Update on Disneyland Resort

Update on Disneyland Resort

Please read the following important information before you travel to the Disneyland Resort in California.

Downtown Disney at Disneyland- Know before you go

Current reopening plans will require Disney, travel professionals, and guests visiting the Disneyland Resort theme parks, to follow theme park guidelines set forth by the State of California. Please review these guidelines at https://files.covid19.ca.gov/pdf/guidance-amusement-theme-parks–en.pdf to understand California’s requirements.

Continue to check the suggested websites below as well as other websites for updates and current procedures, policy and news.

Due to the uncertain nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.

Important COVID-19 Information as of January 26, 2021

The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. Check the latest information from the Centers for Disease Control and Prevention (CDC) by clicking on these links:

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.

It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.

If you booked your Disneyland Resort vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


UPDATES FROM DISNEY:

For the most up-to-date operational updates and frequently asked questions for Disneyland® Resort, please visit here.

APRIL 13, 2021 From Disney –

As we resume operations in support of Disneyland Resort reopening, please be advised of changes to fulfillment of Walt Disney Travel Company (WDTC) vacation packages that include hotel reservations and theme park tickets, plus optional add-ons such as transportation vouchers and gift cards.

In the next few days, WDTC will launch a secure digital website where Guests will be able to access and print tickets, vouchers and gift cards at their convenience through a secure link, provided via email or on the Guests Disney account prior to their hotel arrival. In conjunction with this new digital fulfillment system, WDTC will transition away from manually packaging and delivering these entitlements to Guests’ hotels in advance of arrival.

Guests with travel packages for April 29, 2021 and later will begin receiving communication regarding these changes five days prior to their hotel arrival and the adjusted distribution process will be included in WDTC’s booking flow on Disneyland.com and via phone. For questions, Guests can contact WDTC at 714-720-5060.


From Disney – April 2, 2021:

APRIL 2, 2021 – From Disney – Magic is finally returning to the Disneyland Resort theme parks as Disneyland park and Disney California Adventure park plan to officially reopen to the public on April 30, with limited capacity.

We are pleased to announce our plans for a phased reopening of the Disneyland Resort.

  • – Now Open – Downtown Disney District
  • – April 29, 2021 – Disney’s Grand Californian Hotel & Spa
  • – April 30, 2021 – Disneyland Park and Disney California Adventure Park
  • – The Disneyland Hotel and Disney’s Paradise Pier Hotel will reopen at a later date

Given theme park capacity will be significantly limited to comply with governmental requirements and promote physical distancing; we will manage attendance through a new theme park reservation system that will require all Guests to obtain a reservation for park entry in advance. To enter a park, both a park reservation and valid admission ticket, for the same park on the same date, will be required for Guests ages 3 and older. Theme park reservations will be limited and subject to availability. Until further notice, only California residents may visit the parks, and in groups no larger than 3 households, in line with current state guidelines. Proof of residency may be required.

As we prepare for this phased reopening, we’ve made updates based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies.

While it may be different from the last time you visited, together we can find new ways to create magical moments—and memories to treasure.

Current reopening plans will require Disney, travel professionals, and guests visiting the Disneyland Resort theme parks, to follow theme park guidelines set forth by the State of California. Please review these guidelines at https://files.covid19.ca.gov/pdf/guidance-amusement-theme-parks–en.pdf to understand California’s requirements.

Per the state guidelines, the name and contact information of each person who purchases a ticket to the parks should be collected for contact tracing purposes. This information must be provided by the ticket purchaser, who will serve as the main contact on behalf of his/her entire party. In addition, at the time a guest purchases park tickets and makes a park reservation, the purchasing guest must confirm that the guest’s party size will not contain more than 3 households and that the guest, and all members of the guest’s party, are California residents, since the guidelines limit theme park attendance to in-state visitors only.

More details about Disneyland’s reopening will be provided in the weeks ahead. We look forward to welcoming guests back to enjoy unforgettable attractions, see beloved Disney friends, and cherish special magical moments


From Disney – MARCH 17, 2021 (ANAHEIM, Calif.) – The joy and laughter and magical moments of the Disneyland Resort will soon return to its theme parks as Disneyland Park and Disney California Adventure Park are planning to officially reopen to the public on April 30, 2021, with limited capacity.


From Disney – March 12, 2021:

Today, the Disneyland Resort website was updated to include the following language:

  • As a result of the impact of COVID-19 on operations, FastPass and Disney MaxPass services are suspended for the time being and are not available for purchase or use. We will share future updates at a later date.
  • Magic Morning and Extra Magic Hour offerings will be suspended upon reopening of our hotels and theme parks as we plan to manage capacity. We will share any updates on these offerings at a later date.

From Disney – December 3, 2020

Unused non-promotional single day Disneyland theme park tickets that expire on December 30, 2020 or March 31, 2021 will have the expiration date extended to December 16, 2021. Wholly unused, non-promotional multi-day tickets that expire on January 12, 2021 or April 13, 2021 will have the expiration date extended to December 16, 2021, and the ticket will expire 13 days after first use or on December 16, 2021, whichever occurs first.

Guests with multi-day tickets who used their first visit between February 28, 2020 and March 13, 2020 but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their ticket extended to December 16, 2021.

Expiration dates on eligible ticket(s) will be updated prior to the theme parks’ reopening.


SAMPLE GUEST COMMUNICATION THAT GUESTS MAY RECEIVE FROM DISNEY

Dear Guest,

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through September 12, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

To cancel or modify a reservation that you made directly with Disney, please contact the Walt Disney Travel Company.

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Sincerely
Disney Destinations, LLC


Travel Information

Update on Disneyland Resort Operations as reported by Disney:

While the Disneyland Resort is currently closed, we are pleased to share our proposed plans for a phased reopening:

The Downtown Disney District has begun a phased reopening.

The Hotels of the Disneyland Resort remain closed and will reopen at a later date.

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals.

Upon reopening, certain Disneyland Resort theme parks, hotels, restaurants and other locations may be limited in capacity and subject to restricted availability or even closure based on guidance from health experts and government officials. Furthermore, certain attractions, experiences, services and amenities will be modified, have limited availability or remain closed. Park admission and offerings are not guaranteed.

Additionally, all Guests, including all Annual Passholders, will be required to obtain a reservation for park entry in advance through a new theme park reservation system. Theme park reservations will be subject to availability. New ticket sales and Annual Passport sales and renewals are currently paused.

We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds.

Our focus remains on the health and safety of the entire Disney community—including the well-being of the Cast Members who are caring for and securing our parks and Resort hotels during the closure. We’re currently evaluating new and enhanced health and safety measures to help us all stay well.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates. We appreciate your patience and understanding.


covid-warning-icon-35x35.png COVID-19 Warning from Disney

We have taken enhanced health and safety measures—for you, our other Guests and Cast Members—and we ask that you follow all posted instructions while visiting the Disneyland Resort.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention (https://www.cdc.gov/coronavirus/2019-nCoV/index.html), senior citizens and Guests with underlying medical conditions are especially vulnerable.

By visiting the Disneyland Resort, you voluntarily assume all risks related to exposure to COVID-19.

Help keep each other healthy.


Modifications and Cancellations

Theme Park Tickets

If you were planning to visit the Disneyland Resort theme parks before the parks were closed, but you had already purchased your tickets, you still have options to visit the parks:

  • Unused single day tickets and wholly unused multi-day tickets are valid for a future visit through the end of their respective validity period. Check your individual ticket for details.
  • If you purchased a promotional Southern California Resident Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Blockout days of November 21-28, 2020; December 19, 2020-January 10, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
  • If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who used their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 16, 2021. Blockout days of December 19, 2020-January 4, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
  • If you purchased a promotional Canada Resident Ticket or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who made their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to December 16, 2021.
  • If you purchased a 2020 Military Salute Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Blockout days of December 19, 2020-January 04, 2021; March 26, 2021-April 11, 2021 apply.
  • Ticket orders will not be shipped during the closure.

For more information, please contact your Travel Professional.


Room-Only Hotel Reservations

Disneyland Resort will work with Guests who have Disneyland Resort hotel room reservations that may be impacted by our temporary closure. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland Resort hotel room reservation after your check-in date.


Dining and Activity Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time and receive a full refund for the below experiences if their reservations are scheduled for a date while the theme parks are closed.


If you booked your Disneyland vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.

[