Update on Disneyland

Update on Disneyland Resort Operations

From Disney: For the most up-to-date operational updates and frequently asked questions for Walt Disney World® Resort, please visit here.

For the most up-to-date operational updates and frequently asked questions for Disneyland® Resort, please visit here.

If you booked your Disneyland vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


June 24, 2020 – From Disney –

We previously announced a proposed phased reopening of the Disneyland Resort theme parks and hotels, pending government approvals. However, earlier this week the State of California indicated that it will not issue theme park reopening guidelines until sometime after July 4. Given the time required for us to bring thousands of Cast Members back to work and restart our business, we have no choice but to delay the reopening of our theme parks and resort hotels. Once we have a clearer understanding of when guidelines will be released from the State of California, we will be able to work towards a reopening date.

Guest may be receiving email communication from us if we have their contact information and if they have a Disneyland Resort hotel reservation between now and July 31, 2020, letting them know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages. We are asking Guests who didn’t book directly with Disney to call their Travel Professional.

The State of California has now indicated that it will not issue theme park reopening guidelines until sometime after July 4. Given the time required for us to bring thousands of cast members back to work and restart our business, we have no choice but to delay the reopening of our theme parks and resort hotels until we receive approval from government officials. Once we have a clearer understanding of when guidelines will be released, we expect to be able to communicate a reopening date.

Our Downtown Disney District will reopen on July 9 as previously announced with health and safety protocols in place for our cast members and guests. The opening of our Downtown Disney District has been previously approved in line with restaurant and retail openings throughout California. The Master Services Union, which represents our retail cast at this location, previously signed an agreement for members to return to work.

In order to reopen our theme parks we need to negotiate agreements with our unions to return employees to work. We have had positive discussions and are very pleased to have signed agreements from 20 union affiliates, including the Master Services Council, which represents more than 11,000 of our cast members. The signed agreement details plans that include enhanced safety protocols that will allow us to responsibly reopen, and get thousands of our cast members back to work.

We thank our cast and guests for their patience during this unprecedented time while we await approval from government officials.June 12 from Disney:

We’ve announced a phased reopening of Disneyland® theme parks and resort hotels, as well as the Downtown Disney® District at Disneyland Resort. Pending state and local government approvals, Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel will plan to reopen on July 23. The Disneyland Hotel will open at a later date.

For your awareness, Disneyland® Resort Guests with upcoming resort hotel bookings from June 28-July 22, 2020, are receiving notifications that their stays will be impacted by our temporary closures, and they may modify or cancel their Disney Resort hotel reservations or Walt Disney Travel Company packages. We are asking Guests who didn’t book directly with Disney to call their Travel Professional.


If you booked your Disneyland vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.



Published: June 24, 2020