Update on Disneyland

Update on Disneyland Resort

Please read the following important information before you travel to the Disneyland Resort in California.

Downtown Disney at Disneyland- Know before you go

Continue to check the suggested websites below as well as other websites for updates and current procedures, policy and news.

Due to the evolving nature of the COVID-19 health crisis, all information, details and links to websites on this page are subject to change, it is your responsibility to stay up-to-date and informed before traveling. It is important that you check and revisit these links and other resources often.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.

Important COVID-19 Information as of October 15, 2020

The COVID-19 outbreak is a rapidly evolving situation. The status of the outbreak varies by location and state and country. Local authorities are frequently updating their guidance and safety measures. The White House’s Opening Up America Again plan means that some parts of the United States may have different guidance than other areas. Check the latest travel information from the Centers for Disease Control and Prevention (CDC) by clicking on this link: Centers for Disease Control and Prevention.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your vacation.

It is your responsibility to check with state or local authorities where you currently reside, along your route, and at your planned destination so that you are fully aware of local circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be in place at the time of travel as well as any circumstances, mandates, quarantines, fines, laws and/or any restrictions that may be imposed and/or required upon your return.

If you booked your Disneyland Resort vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.


UPDATES FROM DISNEY:

For the most up-to-date operational updates and frequently asked questions for Disneyland® Resort, please visit here.

From Disney – October 15, 2020

As we’ve shared previously, the Downtown Disney District at Disneyland® Resort has begun a phased reopening. The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure® Park remain closed and will reopen at a later date, pending state and local government approvals.

Guests may be receiving email communication from Disney if they have your contact information, and if they have a Disneyland Resort hotel reservation between now and Oct. 31, 2020, letting them know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages.


October 9, 2020 – From Disney –

As we’ve shared previously, the Downtown Disney District at Disneyland® Resort has begun a phased reopening. The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure® Park remain closed and will reopen at a later date, pending state and local government approvals.

You may be receiving email communication from Disney if they have your contact information, and if you have a Disneyland Resort hotel reservation between now and Oct. 24, 2020, letting guests know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages. We are asking Guests who didn’t book directly with Disney to call their Travel Professional.


October 1, 2020 – From Disney –

As we’ve shared previously, the Downtown Disney District at Disneyland® Resort has begun a phased reopening. The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure® Park remain closed and will reopen at a later date, pending state and local government approvals.

You may be receiving email communication from Disney if they have your contact information, and if you have a Disneyland Resort hotel reservation between now and Oct. 17, 2020, letting guests know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages. We are asking Guests who didn’t book directly with Disney to call their Travel Professional.


September 3, 2020 – From Disney-

As we’ve shared previously, the Downtown Disney District at Disneyland® Resort has begun a phased reopening. The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure® Park remain closed and will reopen at a later date, pending state and local government approvals.

Guests may be receiving email communication from Disney if they have the guests’ contact information, , and if the guest has a Disneyland Resort hotel reservation between now and Sept. 19, 2020, letting them know that they may modify or cancel your Disneyland Resort hotel reservations or Walt Disney Travel Company packages.


August 21, 2020 – From Disney –

As we’ve shared previously, the Downtown Disney District at Disneyland® Resort has begun a phased reopening. The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure® Park remain closed and will reopen at a later date, pending state and local government approvals.

Guests may be receiving email communication from Disney if they have the guests’ contact information, and if they have a Disneyland Resort hotel reservation between now and Sept. 12, 2020, letting them know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages.  Disney is asking Guests who didn’t book directly with Disney to call their Travel Professional.


SAMPLE GUEST COMMUNICATION THAT GUESTS MAY RECEIVE FROM DISNEY

Dear Guest,

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through September 12, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

To cancel or modify a reservation that you made directly with Disney, please contact the Walt Disney Travel Company.

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Sincerely
Disney Destinations, LLC


Travel Information

Update on Disneyland Resort Operations as reported by Disney:

While the Disneyland Resort is currently closed, we are pleased to share our proposed plans for a phased reopening:

The Downtown Disney District has begun a phased reopening.

The Hotels of the Disneyland Resort remain closed and will reopen at a later date.

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals.

Upon reopening, certain Disneyland Resort theme parks, hotels, restaurants and other locations may be limited in capacity and subject to restricted availability or even closure based on guidance from health experts and government officials. Furthermore, certain attractions, experiences, services and amenities will be modified, have limited availability or remain closed. Park admission and offerings are not guaranteed.

Additionally, all Guests, including all Annual Passholders, will be required to obtain a reservation for park entry in advance through a new theme park reservation system. Theme park reservations will be subject to availability. New ticket sales and Annual Passport sales and renewals are currently paused.

We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds.

Our focus remains on the health and safety of the entire Disney community—including the well-being of the Cast Members who are caring for and securing our parks and Resort hotels during the closure. We’re currently evaluating new and enhanced health and safety measures to help us all stay well.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates. We appreciate your patience and understanding.


covid-warning-icon-35x35.png COVID-19 Warning from Disney

We have taken enhanced health and safety measures—for you, our other Guests and Cast Members—and we ask that you follow all posted instructions while visiting the Disneyland Resort.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention (https://www.cdc.gov/coronavirus/2019-nCoV/index.html), senior citizens and Guests with underlying medical conditions are especially vulnerable.

By visiting the Disneyland Resort, you voluntarily assume all risks related to exposure to COVID-19.

Help keep each other healthy.


Modifications and Cancellations

Theme Park Tickets

If you were planning to visit the Disneyland Resort theme parks before the parks were closed, but you had already purchased your tickets, you still have options to visit the parks:

  • Unused single day tickets and wholly unused multi-day tickets are valid for a future visit through the end of their respective validity period. Check your individual ticket for details.
  • If you purchased a promotional Southern California Resident Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Blockout days of November 21-28, 2020; December 19, 2020-January 10, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
  • If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who used their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 16, 2021. Blockout days of December 19, 2020-January 4, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
  • If you purchased a promotional Canada Resident Ticket or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who made their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to December 16, 2021.
  • If you purchased a 2020 Military Salute Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Blockout days of December 19, 2020-January 04, 2021; March 26, 2021-April 11, 2021 apply.
  • Ticket orders will not be shipped during the closure.

For more information, please contact your Travel Professional.


Room-Only Hotel Reservations

Disneyland Resort will work with Guests who have Disneyland Resort hotel room reservations that may be impacted by our temporary closure. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland Resort hotel room reservation after your check-in date.


Dining and Activity Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time and receive a full refund for the below experiences if their reservations are scheduled for a date while the theme parks are closed.


Separately Ticketed Events

Disneyland After Dark: Star Wars Nite

The Disneyland After Dark: Star Wars Nite event will not take place as planned on August 27, 2020. We are working on rescheduling options and hope to have more to share at a later date. If you’ve purchased a ticket for the Disneyland After Dark: Star Wars Nite event, you will automatically be eligible for the rescheduled event option.

Disneyland After Dark: Villains Nite

The Disneyland After Dark: Villains Nite did not take place as planned on April 30, 2020. We are working on rescheduling options and hope to have more to share soon. A current ticket for the Disneyland After Dark: Villains Nite event would be automatically eligible for the rescheduled event option.


If you booked your Disneyland vacation with Small World Vacations, please contact your agent for assistance. Small World Vacations’ emergency phone line is 201-497-5529.  Or, contact our main office at guestrelations@smallworldvacations.com. 

Please rest assured that the agents at Small World Vacations are doing their very best to help their guests during the current global health crisis.